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Avaya 3303

Avaya Proactive Contact Implementation and(R) Maintenance

Questions and Answers : 82
Q&A Update On : September 22, 2017
File Format : PDF
Windows Compatibility : Windows 10/8/7/Vista/2000/XP/98
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Avaya 3303

Avaya Proactive Contact Implementation and(R) Maintenance

Exam Simulator Q&A : 82
Q&A Update On : September 22, 2017
File Format : Installable Setup (.EXE)
Windows Compatibility : Windows 10/8/7/Vista/2000/XP/98
Mac Compatibility : Through Wine, Virtual Computer, Dual Boot
Exam Simulator Software
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Avaya 3303

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    Avaya 3303 (Avaya Proactive Contact Implementation and(R) Maintenance)

    Questions and Answers : 82
    Q&A Update On : September 22, 2017
    File Format : PDF
    Windows Compatibility : Windows 10/8/7/Vista/2000/XP/98
    Mac Compatibility : All Versions including iOS 4/5/6/7
    Android : All Android Versions
    Linux : All Linux Versions
    Download 3303 Sample Questions

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  • Exam Simulator Software

    Avaya 3303 (Avaya Proactive Contact Implementation and(R) Maintenance)

    Exam Simulator Q&A : 82
    Q&A Update On : September 22, 2017
    File Format : Installable Setup (.EXE)
    Windows Compatibility : Windows 10/8/7/Vista/2000/XP/98
    Mac Compatibility : Through Wine, Virtual Computer, Dual Boot
    Download Software Exam Simulator Software
    Download 3303 Sample Exam Simulator Exam Simulator Installation Guide

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3303 Questions and Answers

3303

QUESTION: 68

Which two statements describe what the LATELIST/LATEMARK feature does? (Choose two.)


  1. Retain historical calling statistics for the last five attempts on each phone on consecutive day'sdownloads (e.g. date and time of call and completion code).

  2. Mark duplicate records as unable to be called.

  3. Retain the ENTRYDATE field on consecutive day's downloads, and if desired, mark a record un-callable after x days on the system.

  4. Retain recall configuration data set on account on consecutive day's download.

  5. Copy missing records from the prior day's calling list to the newly downloaded calling list.


Answer: A, D


QUESTION: 69

Which command would you run to check that the link to a "Time Server" is functioning and is stable?


  1. ntpstat

  2. ethtool eth0

  3. ethtool eth1

  4. netstat -r


Answer: D


QUESTION: 70

A system operator finds that many records are being released on the system as completion code 04. Which feature should be used to determine if specific lines are having a problem?


  1. PIF Report

  2. Event Monitor

  3. List Distribution

  4. PC Analysis Extract


Answer: D


QUESTION: 71

Which statement is accurate regarding Avaya Proactive Contact Supervisor?


  1. Supervisor includes the following tools: Monitor, Internet Monitor, Editor, Analyst, Health Manager and Role Editor.

  2. Agent Blending Administrator is accessible through Analyst.

  3. Supervisor contains components through which a user can control processes, control jobs, and view reports and statistics for Proactive Contact.

  4. The Hierarchy Manager tool is accessed through Editor.


Answer: C


QUESTION: 72

In the case of an Avaya Proactive Contact (APC. pod configuration, which two services are run on the Secondary APC? (Choose two.)


  1. StatspumpCtrl

  2. porter

  3. ccs

  4. agentd

  5. rtdataSvr


Answer: B, D


QUESTION: 73

Which three statements are true for IP address requirements in an Avaya Proactive Contact (APC. installation? (Choose three.)


  1. The APC server IP address is required for Proactive Contact Agent installation.

  2. The Administration Stored Procedure Interface (ASPI) server component needs a securitytoken/key and login name for the host when installed.

  3. Proactive Contact requires an IP address for the Proactive Contact System CPU to allow communication to the network.

  4. Static IP addresses are needed for supervisor workstations.

  5. Other internal components are assigned IP addresses by Avaya to separate internal and externalwork traffic.


Answer: A, C, E


QUESTION: 74

Which command would you use to test event services?


  1. enclient

  2. check_pds

  3. check_mts

  4. dataclient


Answer: A


QUESTION: 75

A new section has been added to an existing call center, including new desks, computers, and telephones. Some of the call center agents in this new area are trying to log into Proactive Contact and receive the error. "Invalid headset ID." Call center agents in the older section of the call center are working fine. The Communications Manager indicates that the new section has new extensions.Which file should be reviewed to determine the problem?


  1. opmon.cfg

  2. dgswitch.cfg

  3. phonefmt.cfg

  4. dispatcher.cfg


Answer: A


QUESTION: 76

A business requires a hard-dialer solution with 300 agents, 600 lines and the capability to have total messages recorded up to 60 minutes in length. What will be the requirements for the Large Port Voice Card 2 (LPVC2)?


  1. one LPVC2 card with 16 MB on-board memory

  2. two LPVC2 cards with 16 MB on-board memory

  3. one LPVC2 card with 32 MB on-board memory

  4. two LPVC2 cards with 32 MB on-board memory


Answer: B


QUESTION: 77

Which two statements are true for the Cell Phone Campaign Call Progress setting? (Choose two.)


  1. A value of 0 turns off the feature.

  2. Four (4) is the longest duration for the system to "listen" to the call and one (1) is the minimum.

  3. One (1) is the longest duration for the system to "listen" to the call and four (4) is the minimum.

  4. This feature should be set to one (1) for UK due to OFCOM regulations.

  5. This feature should be set to four (4) for UK due to OFCOM regulations.


Answer: A, C


QUESTION: 78

A business wants to configure the Agent Blending feature to work with Avaya Aura Contact Center (AACC). One of the configuration files you copy to ctirc1 is ctirc.auracc which requires modification of this line:

CallRecordUser:<AACC Server IP>:<Domain>:<AACC Switch Connection Type>:<Event Watch Interval in Secs>: 9080:9091:9092

What are two valid values for "AACC Switch Connection Type"? (Choose two.)


  1. SSH

  2. SIP

  3. AML D. H.323

E. PRI


Answer: B, C


QUESTION: 79

The implementation engineer has completed the pre-installation processes and has established the necessary connections for an Avaya Proactive Contact (APC. system. She is now ready to install the Proactive Contact software. After installing the operating system, what is the next step required for the APC software installation?


  1. Install WebLM.

  2. Install the Dialer software.

  3. Plan system capacity.

  4. Add ports to resource groups.


Answer: B


QUESTION: 80

A business needs to use a custom call recorder to record calls placed by Avaya Proactive Contact. Which interface is required to use this?


  1. Event SDK

  2. Agent API

  3. SSH

  4. VLTerm


Answer: A


QUESTION: 81

A business wants to setup a hard-dialer with 400 lines and 200 agents. What should be the entry for the PORTS parameter in the master.cfg file?


  1. 200

  2. 400

  3. 600

  4. 800


Answer: A


QUESTION: 82

What are the correct Job control functions available in Avaya Proactive Contact Monitor application?


  1. Start or stop job, change or set Job link, change minimum hit rate, add or remove lines.

  2. Stop job, change minimum hit rate, change calling list, change quota settings, change retries settings.

  3. Stop job, change minimum hit rate, change retries settings, change line assignments, change quota settings.

  4. Start or stop job, change minimum hit rate, change retries settings, change expert calling ratio setting.


Answer: C

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