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ISEB > BH0-006 Exam Q/A and Practice Software



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ISEB BH0-006

ITIL V3 Foundation Certificate in IT Service Management

Questions and Answers : 418
Q&A Update On : November 17, 2017
File Format : PDF
Windows Compatibility : Windows 10/8/7/Vista/2000/XP/98
Mac Compatibility : All Versions including iOS 4/5/6/7
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ISEB BH0-006

ITIL V3 Foundation Certificate in IT Service Management

Exam Simulator Q&A : 418
Q&A Update On : November 17, 2017
File Format : Installable Setup (.EXE)
Windows Compatibility : Windows 10/8/7/Vista/2000/XP/98
Mac Compatibility : Through Wine, Virtual Computer, Dual Boot
Exam Simulator Software
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ISEB BH0-006

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    ISEB BH0-006 (ITIL V3 Foundation Certificate in IT Service Management)

    Questions and Answers : 418
    Q&A Update On : November 17, 2017
    File Format : PDF
    Windows Compatibility : Windows 10/8/7/Vista/2000/XP/98
    Mac Compatibility : All Versions including iOS 4/5/6/7
    Android : All Android Versions
    Linux : All Linux Versions
    Download BH0-006 Sample Questions

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  • Exam Simulator Software

    ISEB BH0-006 (ITIL V3 Foundation Certificate in IT Service Management)

    Exam Simulator Q&A : 418
    Q&A Update On : November 17, 2017
    File Format : Installable Setup (.EXE)
    Windows Compatibility : Windows 10/8/7/Vista/2000/XP/98
    Mac Compatibility : Through Wine, Virtual Computer, Dual Boot
    Download Software Exam Simulator Software
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BH0-006 Questions and Answers

BH0-006


QUESTION: 410

Consider the following activities:

  1. The analysis of raw data

  2. The identification of trends

  3. The definition of Service Management processes

  4. The implementation of preventive measures

    Which of the above should be easier after implementing a good IT Service Management software tool?


    1. All of them

    2. 2 and 3

    3. None of them

    4. 1, 2 and 4


Answer: D


QUESTION: 411 The CMDB:


  1. Must be available for update 7 x 24 if any of the services supported by the IT supplier are available 7 x 24

  2. Is updated by Configuration Management staff at the end of each working day

  3. Holds information that will be useful to the majority of IT Service Management processes

  4. Must be verified for accuracy monthly with trend reports on errors distributed to management quarterly


Answer: C


QUESTION: 412

Which of the following is NOT a valid method of tuning?


  1. Balancing disc traffic

  2. Making more efficient use of processing capacity

  3. Installing a new server

  4. Balancing workloads


QUESTION: 413

For an organization implementing the ITIL IT Service Management processes which of the following statements is most accurate?


  1. The full benefits will only be realized if all IT staffare fully qualified in IT Service Management.

  2. The full benefits will only be realized if Incident & Problem Management processes are implemented first.

  3. The full benefits will only be realized if the business requirements are first ascertained and then the processes are implemented in an integrated way.

  4. The full benefits will only be realized if regular reviews are undertaken with customers.


Answer: C


QUESTION: 414

Which of the following would NOT be a performance measurement for the Service Level Management function?


  1. What percentage of servicesare covered by SLAs?

  2. Are service review meetings held on time and correctly minute?

  3. Are customer perceptions of service improving?

  4. How many services are included within the CMDB?


Answer: D


QUESTION: 415

Which of the following is NOT an element of Availability Management?


  1. Verification

  2. Security

  3. Reliability

  4. Maintainability


Answer: A


QUESTION: 416

Which of the following statements is TRUE?


  1. Physical copies of all CIs are stored in the DSL

  2. Release Management is responsible for managing the organization's rights and obligations regarding software

  3. The DSL contains source code only

  4. A change may only be developed from non-definitive versions of software in the case of an urgent release


Answer: B


QUESTION: 417

Which of the following metrics would you most associate with the Service Desk?


  1. The number of high priority incidents occurring

  2. The support team which resolves the greatest number of problems

  3. The number of problems solved in a day

  4. The mean time betweenfailure


    Answer: A


    QUESTION: 418

    Potential benefits from managing IT Service Continuity are:

    1. Lower insurance premiums

    2. Fulfillment of mandatory or regulatory requirements

    3. Reduced business disruption in the event of a disaster

    4. Better management of risk and the consequent reduction of the impact of failure


      1. 2 and 4

      2. 2, 3 and 4

      3. All of them

      4. 1, 2 and 4


Answer: C

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