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ISEB > BH0-012 Exam Q/A and Practice Software



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ISEB BH0-012

The Foundation ITIL (2012 Onwards)

Questions and Answers : 99
Q&A Update On : September 22, 2017
File Format : PDF
Windows Compatibility : Windows 10/8/7/Vista/2000/XP/98
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Exam Simulator

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ISEB BH0-012

The Foundation ITIL (2012 Onwards)

Exam Simulator Q&A : 99
Q&A Update On : September 22, 2017
File Format : Installable Setup (.EXE)
Windows Compatibility : Windows 10/8/7/Vista/2000/XP/98
Mac Compatibility : Through Wine, Virtual Computer, Dual Boot
Exam Simulator Software
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ISEB BH0-012

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    ISEB BH0-012 (The Foundation ITIL (2012 Onwards))

    Questions and Answers : 99
    Q&A Update On : September 22, 2017
    File Format : PDF
    Windows Compatibility : Windows 10/8/7/Vista/2000/XP/98
    Mac Compatibility : All Versions including iOS 4/5/6/7
    Android : All Android Versions
    Linux : All Linux Versions
    Download BH0-012 Sample Questions

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  • Exam Simulator Software

    ISEB BH0-012 (The Foundation ITIL (2012 Onwards))

    Exam Simulator Q&A : 99
    Q&A Update On : September 22, 2017
    File Format : Installable Setup (.EXE)
    Windows Compatibility : Windows 10/8/7/Vista/2000/XP/98
    Mac Compatibility : Through Wine, Virtual Computer, Dual Boot
    Download Software Exam Simulator Software
    Download BH0-012 Sample Exam Simulator Exam Simulator Installation Guide

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BH0-012 Questions and Answers

BH0-012


D. To record and manage deviations, risks and issues related to the new or changed service


Answer: A


QUESTION: 92

The effective management of risk requires specific types of action. Which of the following pairs of actions would be BEST to manage risk?


  1. Training in risk management for all staff and identification of risks

  2. Identification of risk, analysis and management of the exposure to risk

  3. Control of exposure to risk and investment of capital

  4. Training of all staff and investment of capital


Answer: B


QUESTION: 93

Which of the following is an enabler of best practice?


  1. Standards

  2. Technology

  3. Academic research

  4. Internal experience


Answer: B


QUESTION: 94

Service design emphasizes the importance of the "Four Ps". These "Four Ps" include Partners, People, Processes and one other "P". Which of the following is the additional "P"?


  1. Profit

  2. Preparation

  3. Products

  4. Potential


Answer: C


QUESTION: 95

Which of the following is NOT one of the five individual aspects of service design?


  1. The design of the service portfolio, including the service catalogue

  2. The design of new or changed services

  3. The design of market spaces

  4. The design of the technology architectures


Answer: C


QUESTION: 96

Where would you expect incident resolution targets to be documented?


  1. A service level agreement (SLA)

  2. A request for change (RFC)

  3. The service portfolio

  4. A service description


    Answer: A


    QUESTION: 97

    Which of the following provide value to the business from service strategy?

    1. Enabling the service provider to have a clear understanding of what levels of service will make their customer's successful

    2. Enabling the service provider to respond quickly and effectively to changes in the business environment

    3. Reduction in the duration and frequency of service outages


      1. All of the above

      2. 1 and 3 only

      3. 1 and 2 only

      4. 2 and 3 only


Answer: C


QUESTION: 98

What are the categories of event described in the ITIL service operation book?


  1. Informational, scheduled, normal

  2. Scheduled, unscheduled, emergency

  3. Informational, warning, exception

  4. Warning, reactive, proactive


    Answer: C


    QUESTION: 99

    A process owner is responsible for which of the following?

    1. Defining the process strategy

    2. Assisting with process design

    3. Improving the process

    4. Performing all activities involved in a process


      1. 2, 3 and 4 only

      2. All of the above

      3. 1, 2 and 3 only

      4. 1, 2 and 4 only


Answer: C

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