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ISEB ISEB-ITILV3F

ITIL Foundation Certificate in IT(R) Service Management

Questions and Answers : 162
Q&A Update On : September 22, 2017
File Format : PDF
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ISEB ISEB-ITILV3F

ITIL Foundation Certificate in IT(R) Service Management

Exam Simulator Q&A : 162
Q&A Update On : September 22, 2017
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Windows Compatibility : Windows 10/8/7/Vista/2000/XP/98
Mac Compatibility : Through Wine, Virtual Computer, Dual Boot
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    ISEB ISEB-ITILV3F (ITIL Foundation Certificate in IT(R) Service Management)

    Questions and Answers : 162
    Q&A Update On : September 22, 2017
    File Format : PDF
    Windows Compatibility : Windows 10/8/7/Vista/2000/XP/98
    Mac Compatibility : All Versions including iOS 4/5/6/7
    Android : All Android Versions
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    ISEB ISEB-ITILV3F (ITIL Foundation Certificate in IT(R) Service Management)

    Exam Simulator Q&A : 162
    Q&A Update On : September 22, 2017
    File Format : Installable Setup (.EXE)
    Windows Compatibility : Windows 10/8/7/Vista/2000/XP/98
    Mac Compatibility : Through Wine, Virtual Computer, Dual Boot
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ISEB-ITILV3F Questions and Answers

ISEB-ITILV3F


QUESTION: 144

IT Service Continuity strategy should be based on: 1: Design of the service technology

2: Business continuity strategy 3: Business Impact Analysis 4: Risk assessment


  1. 1, 2 and 4 only

  2. 1, 2 and 3 only

  3. 2, 3 and 4 only

  4. 1, 3 and 4 only


    Answer: C


    QUESTION: 145

    Which of the following are benefits that implementing Service Transition could provide to the business?

    1. Ability to adapt quickly to new requirements

    2. Reduced cost to design new services

    3. Improved success in implementing changes


      1. 1 and 2 only

      2. 2 and 3 only

      3. 1 and 3 only

      4. All of the above


Answer: C


QUESTION: 146

In which Service Operation process would a correlation engine most likely be used?


  1. Problem Management

  2. Event Management

  3. Incident Management

  4. Request Fulfilment


Answer: B


QUESTION: 147

The group that reviews Changes that must be installed faster than the normal Change process is called the:


  1. Technical Management (TM)

  2. Emergency Change Advisory Board (ECAB)

  3. Urgent Change Board (UCB)

  4. Urgent Change Authority (UCA)


Answer: B


QUESTION: 148

Which of these statements about Resources and Capabilities is CORRECT?


  1. Resources are types of Service Asset and Capabilities are not

  2. Resources and Capabilities are both types of Service Asset

  3. Capabilities are types of Service Asset and Resources are not

  4. Neither Capabilities nor Resources are types of Service Asset


Answer: B


QUESTION: 149

How many people should be accountable for a process as defined in the RACI model?


  1. As many as necessary to complete the activity

  2. Only one - the process owner

  3. Two - the process owner and the process enactor

  4. Only one - the process architect


Answer: B


QUESTION: 150


Hierarchic escalation is best described as?


  1. Notifying more senior levels of management about an Incident

  2. Passing an Incident to people with a greater level of technical skill

  3. Using more senior specialists than necessary to resolve an Incident to maintain customer satisfaction

  4. Failing to meet the Incident resolution times specified in a Service Level Agreement


Answer: A


QUESTION: 151

Where should details of a Workaround always be documented?


  1. The Service Level Agreement (SLA)

  2. The Problem Record

  3. The Availability Management Information System

  4. The IT Service Continuity Plan


Answer: B


QUESTION: 152

Access Management is closely related to which other processes?


  1. Availability Management only

  2. Information Security Management and 3rd line support

  3. Information Security Management and Availability Management

  4. Information Security Management only


Answer: C


QUESTION: 153

Which of these would fall outside the scope of a typical service Change Management process?


  1. A change to a contract with a supplier

  2. A firmware upgrade to a server that is only used for IT Service Continuity purposes


  3. An urgent need to replace a CPU to restore a service during an incident

  4. A change to a business process that depends on IT Services


Answer: D


QUESTION: 154

Ensuring that the confidentiality, integrity and availability of the services are maintained to the levels agreed on the Service Level Agreement (SLA) is the responsibility of which role?


  1. The Service Level Manager

  2. The Configuration Manager

  3. The Change Manager

  4. The Information Security Manager


Answer: D


QUESTION: 155

When should tests for a new service be designed?


  1. At the same time as the service is designed

  2. After the service has been designed, before the service is handed over to Service Transition

  3. As part of Service Transition

  4. Before the service is designed


    Answer: A


    QUESTION: 156

    Which of the following statements is CORRECT for every process?

    1. It delivers its primary results to a customer or stakeholder

    2. It defines activities that are executed by a single function


      1. Both of the above

      2. 1 only

      3. Neither of the above

      4. 2 only


Answer: B


QUESTION: 157

Which process is responsible for sourcing and delivering components of requested standard services?


  1. Request Fulfilment

  2. Service Portfolio Management

  3. Service Desk

  4. IT Finance


Answer: A


QUESTION: 158

What are the two major processes in Problem Management?


  1. Technical and Service

  2. Resource and Proactive

  3. Reactive and Technical

  4. Proactive and Reactive


Answer: D


QUESTION: 159

Who owns the specific costs and risks associated with providing a service?


  1. The Service Provider

  2. The Service Level Manager

  3. The Customer

  4. The Finance department


    Answer: A


    QUESTION: 160


    As a strategic tool for assessing the value of IT services, Financial Management applies to which of the following service provider types?

    1. An internal service provider embedded within a business unit

    2. An internal service provider that provides shared IT services

    3. An external service provider


      1. All of the above

      2. 1 and 2 only

      3. 1 and 3 only

      4. 2 and 3 only


Answer: A


QUESTION: 161

Which process is responsible for controlling, recording and reporting on versions, attributes and relationships relating to components of the IT infrastructure?


  1. Service Level Management

  2. Change Management

  3. Incident Management

  4. Service Asset and Configuration Management


Answer: D


QUESTION: 162

Reliability is a measure of:


  1. The availability of a service or component

  2. The level of risk that could impact a service or process

  3. How long a service or component can perform its function without failing

  4. A measure of how quickly a service or component can be restored to normal working


Answer: C

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