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Exin ITIL

ITIL Foundation 2017

Questions and Answers : 369
Q&A Update On : December 15, 2017
File Format : PDF
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If you are looking for ITIL Practice Test containing Real Test Questions, you are at right place. We have compiled database of questions from Actual Exams in order to help you prepare and pass your exam on the first attempt. All training materials on the site are Up To Date and verified by our experts.

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Our ITIL Exam PDF contains Complete Pool of Questions and Answers and Brain dumps checked and verified including references and explanations (where applicable). Our target to assemble the Questions and Answers is not only to pass the exam at first attempt but Really Improve Your Knowledge about the ITIL exam topics.

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Exin ITIL

ITIL Foundation 2017

Exam Simulator Q&A : 369
Q&A Update On : December 15, 2017
File Format : Installable Setup (.EXE)
Windows Compatibility : Windows 10/8/7/Vista/2000/XP/98
Mac Compatibility : Through Wine, Virtual Computer, Dual Boot
Exam Simulator Software
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    Exin ITIL (ITIL Foundation 2017)

    Questions and Answers : 369
    Q&A Update On : December 15, 2017
    File Format : PDF
    Windows Compatibility : Windows 10/8/7/Vista/2000/XP/98
    Mac Compatibility : All Versions including iOS 4/5/6/7
    Android : All Android Versions
    Linux : All Linux Versions
    Download ITIL Sample Questions

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  • Exam Simulator Software

    Exin ITIL (ITIL Foundation 2017)

    Exam Simulator Q&A : 369
    Q&A Update On : December 15, 2017
    File Format : Installable Setup (.EXE)
    Windows Compatibility : Windows 10/8/7/Vista/2000/XP/98
    Mac Compatibility : Through Wine, Virtual Computer, Dual Boot
    Download Software Exam Simulator Software
    Download ITIL Sample Exam Simulator Exam Simulator Installation Guide

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ITIL Questions and Answers

ITIL


QUESTION: 360

Which of the following areas would technology help to support during the Service Lifecycle?

  1. Data mining and workflow

  2. Measurement and reporting

  3. Release and deployment

  4. Process Design


  1. 2, 3 and 4 only

  2. 1, 3 and 4 only

  3. 1, 2 and 3 only

  4. All of the above


Answer: D


QUESTION: 361

Which of the following CANNOT be provided by a tool?


  1. Knowledge

  2. Information

  3. Wisdom

  4. Data


Answer: C


QUESTION: 362

The consideration of value creation is a principle of which stage of the Service Lifecycle?


  1. Continual Service Improvement

  2. Service Strategy

  3. Service Design

  4. Service Transition


QUESTION: 363

Which process or function is responsible for the Definitive Media Library and Definitive Spares?


  1. Facilities Management

  2. Access Management

  3. Request Fulfilment

  4. Service Asset and Configuration Management


Answer: D


QUESTION: 364

Which of the following should be documented in an Incident Model?

  1. Details of the Service Level Agreement (SLA) pertaining to the incident

  2. Chronological order of steps to resolve the incident


  1. 1 only

  2. 2 only

  3. Both of the above

  4. Neither of the above


Answer: B


QUESTION: 365

What body exists to support the authorisation of changes and to assist Change Management in the assessment and prioritization of changes?


  1. The Change Authorisation Board

  2. The Change Advisory Board

  3. The Change Implementer

  4. The Change Manager


Answer: B


QUESTION: 366

The BEST description of an Incident is:


  1. An unplanned disruption of service unless there is a backup to that service

  2. An unplanned interruption to service or a reduction in the quality of service

  3. Any disruption to service whether planned or unplanned

  4. Any disruption to service that is reported to the Service Desk, regardless of whether the service is impacted or not


Answer: B


QUESTION: 367

What are Request Models used for?


  1. Assessing changes to understand their potential impact

  2. Modelling arrival rates and performance characteristics of service requests

  3. Comparing the advantages and disadvantages of different Service Desk approaches such as local or remote

  4. Defining how common types of service requests should be processed


Answer: D


QUESTION: 368

The goal of which process is: "To improve the quality of management decision making by ensuring that reliable and secure information and data is available throughout the lifecycle"?


  1. Knowledge Management

  2. Availability Management

  3. Service Asset and Configuration Management

  4. Change Management


Answer: A


QUESTION: 369

What is IT Governance concerned with?


  1. Measuring and improving the efficiency and effectiveness of IT processes

  2. Ensuring that IT processes support the organization's strategies and objectives

  3. Reducing the total cost of providing services to the business

  4. Ensuring that targets documented in Service Level Agreements (SLAs) are met


Answer: B

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