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Microsoft > MB2-704 Exam Q/A and Practice Software



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Microsoft MB2-704

Microsoft Dynamics CRM Application

Questions and Answers : 89
Q&A Update On : November 17, 2017
File Format : PDF
Windows Compatibility : Windows 10/8/7/Vista/2000/XP/98
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Microsoft MB2-704

Microsoft Dynamics CRM Application

Exam Simulator Q&A : 89
Q&A Update On : November 17, 2017
File Format : Installable Setup (.EXE)
Windows Compatibility : Windows 10/8/7/Vista/2000/XP/98
Mac Compatibility : Through Wine, Virtual Computer, Dual Boot
Exam Simulator Software
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Microsoft MB2-704

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    Microsoft MB2-704 (Microsoft Dynamics CRM Application)

    Questions and Answers : 89
    Q&A Update On : November 17, 2017
    File Format : PDF
    Windows Compatibility : Windows 10/8/7/Vista/2000/XP/98
    Mac Compatibility : All Versions including iOS 4/5/6/7
    Android : All Android Versions
    Linux : All Linux Versions
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    Microsoft MB2-704 (Microsoft Dynamics CRM Application)

    Exam Simulator Q&A : 89
    Q&A Update On : November 17, 2017
    File Format : Installable Setup (.EXE)
    Windows Compatibility : Windows 10/8/7/Vista/2000/XP/98
    Mac Compatibility : Through Wine, Virtual Computer, Dual Boot
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MB2-704 Questions and Answers

MB2-704


QUESTION: 80

You create an opportunity report by using the Report Wizard. The report returns too many records. You need to reduce the number of records returned by the report. Which two actions should you perform? Each correct answer presents a complete solution. Choose two.


  1. Make the report a personal report.

  2. Reduce the number of columns.

  3. Designate a top or bottom number.

  4. Apply a filter.


Answer: C, D


Reference:

technet.microsoft.com/en-us/library/dn531099%28v=crm.6%29.aspx


QUESTION: 81

You implement Microsoft Social Listening and connect it to your Microsoft Dynamics CRM organization. In which two locations within Dynamics CRM can you access social insights information? Each correct answer presents a complete solution. Choose two.


  1. Dashboards

  2. Advanced find

  3. Reports

  4. Entity forms


Answer: A, D


Reference:

technet.microsoft.com/en-us/library/dn659847(v=crm.6).aspx


QUESTION: 82

You need to create a dashboard that will include an external website. Which component should you add?


  1. Quick view

  2. Sub-grid

  3. IFRAME

  4. Web resource


Answer: C


Reference:

www.xrm.com/aboutus/press/newsletter-12-2013/quick-tip-creating-a-

dashboard.aspx


QUESTION: 83

You create a new user. Which record will Microsoft Dynamics CRM automatically create for the user?


  1. Queue

  2. Account

  3. Contact

  4. Team


Answer: B


QUESTION: 84

You are the manager for all Microsoft Dynamics CRM Knowledge Base articles that the service management team submits. A team member submits an article to Knowledge Base. What should you do to make the article available to the entire organization?


  1. Submit it

  2. Publish it.

  3. Approve it.

  4. Draft it.


Answer: B


Reference:

msdn.microsoft.com/en-gb/library/gg309345.aspx


QUESTION: 85

You are implementing Microsoft Dynamics CRM. Your company requires employees to perform warranty repairs at the customer site. Where should the warranty repairs be configured in Dynamics CRM?


  1. Services


  2. Sites

  3. Work centers

  4. Resources


Answer: A


Reference:

www.powerobjects.com/blog/2010/07/30/service-scheduling-in-dynamics-crm- part-

1/


QUESTION: 86

You are implementing Microsoft Dynamics CRM. Your company delivers training for customers on various topics. Not all trainers are capable of delivering all training classes. You need to ensure that each training service is associated with the required resource. What should you create?


  1. Selection rules

  2. Service activities

  3. Resource groups

  4. Capabilities


Answer: A


Reference:

www.powerobjects.com/blog/2010/07/30/service-scheduling-in-dynamics-crm- part-

1/


QUESTION: 87

An employee who you manage requests one week of paid vacation. You need to ensure that no work is assigned to this employee during that week. What should you create?


  1. A service schedule

  2. A service restriction

  3. A time off record

  4. A new weekly schedule


Answer: C


Reference:

www.microsoft.com/en-US/dynamics/crm-customer-center/schedule-time- off.aspx


QUESTION: 88

You are a sales representative at a trade show. A trade show attendee leaves a business card at your company's booth. You need to enter the attendee's information into Microsoft Dynamics CRM for the sales team to qualify. Which record type should you create?


  1. Contact

  2. Account

  3. Opportunity

  4. Lead


Answer: D


Reference:

msdn.microsoft.com/en-gb/library/gg328442.aspx


QUESTION: 89

Which three items can you add to a closed opportunity? Each correct answer presents a complete solution. Choose three.


  1. Competitor

  2. Product

  3. Task

  4. Note

  5. Description


Answer: A, B, E

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