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Exam Code : 33810X
Exam Name : Avaya Aura? Contact Center Solution Design
Vendor Name : "Avaya"






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Avaya Aura? Contact Center Solution Design


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Question: 115


When using a browser to administer the Avaya Aura® Contact Center, which browser is supported with CCMA?


  1. Firefox 66.0 32 bit

  2. Google Chrome 74.0 64 bit

  3. Microsoft Edge 64 bit

  4. Microsoft Internet Explorer 11.0 32 bit




Answer: D
Question: 116 Refer to the exhibit.


A Contact Center administrator uses different tools and applications In the Contact Center environment. Which application is shown In the exhibit?


  1. Avaya Agent Desktop

  2. Avaya one-X® Agent Desktop

  3. Agent Map

  4. Avaya Contact Center Orchestration Designer




Answer: D
Question: 117

A design specialist has scheduled his first discovery conversation with a customer.


Which three factors would the specialist be able to address with the customer? (Choose three.)

  1. Uncertainty

  2. Fear

  3. Doubt

  4. Anxiety

  5. Worry




Answer: B,C,E
Question: 118

A sales representative is preparing for a customer presentation with market trends for Avaya Aura® Contact Center administration tools and applications.


Which two market trends should be Included? (Choose two.)


  1. Engaging customers on their terms

  2. Customers initiating calls into the Contact Center by telephone only

  3. Evolution of the Contact Center agent

  4. Contact Center data gathered from generic reports only




Answer: A,D
Question: 119

The IT manager installed AACC on virtualized servers . Which identifier is used for the creation of licenses?

  1. IP address

  2. MAC address

  3. Host ID

  4. Customer name




Answer: D
Question: 120

A finance director wants a solution that both answers Inbound calls during peak call times to avoid poor customer experience, and minimizes costs for additional agents.


Which solution meets these customer requirements?


  1. Avaya IX ⢠Workplace

  2. Avaya Callback Assist

  3. Avaya IX â¢M Workspaces

  4. Avaya Agent Desktop




Answer: C
Question: 121

A support manager experienced that each Voice Contact runs through an application designed with the Which service controls the pathway through the application?


  1. Task Flow Executor (TFE)

  2. Telephony Services Manager (TSM)

  3. SIP Gateway Manager (SGM)

  4. Telephony Services Manager (TSM)




Answer: D
Question: 122

A design specialist prepares for a customer meeting, and knows that data on the customer, their Industry, and the possible competition, will need to be collected.


Which additional information is also needed?


  1. The salaries of the executives In the meeting

  2. The design diagram for discussion with customer

  3. The Avaya solutions and services Avaya could offer

  4. The model numbers of the existing contact center equipment




Answer: D
Question: 123

The SIP-enabled AACC Communication Control Toolkit integrates the agents and supervisors within the SIP environment to offer features.


Which application programming interface type is used to publish the CCT functions?


  1. Microsoft .NET

  2. Open Database Connectivity (ODBC)

  3. Open Computing Language (OpenGL)

  4. Simple Direct Media Layer




Answer: B
Question: 124

An IT manager wants Avaya Breeze® because it provides a virtuallzed and secure application platform for Snap'lns. Which two Avaya Breeze® Snap-ins are available with Avaya Aura® Contact Center? (Choose two.)

  1. Context Store

  2. Work Assignment

  3. Dialogue Designer

  4. Co-browse




Answer: D
Question: 125

During the discovery conversation with South Travel Stores, they said they want to leave a chat message for the experts if they are not available.


Which component would the sales person offer South Travel Stores?


  1. Co-browse Snap-In

  2. Multimedia Messaging

  3. Messaging (AAM)

  4. Context Store Snap-In




Answer: D
Question: 126

AACC interoperates with which two different Avaya applications? (Choose two.)


  1. Avaya Work Force Optimization Select

  2. Interaction Center

  3. Proactive Outreach Manager

  4. Call Back Automated




Answer: C,D
Question: 127

Which three attributes describe the right context of a customer journey experience? (Choose three.)


  1. Specific Report focused

  2. Single Channel driven

  3. Seamless

  4. Personalized

  5. Intelligent




Answer: A
Question: 128

Avaya One Source has orderable quotes for the Greenfield customer and existing customer. How can a quote from Avaya One Source -Order center be placed as an order?

  1. By using Sales Force Updates

  2. By using Create Proposal SSR

  3. By using Create Order

  4. By using Create Upload Order SSR




Answer: A
Question: 129

AACC has an inbuilt Outbound Management.

Which resource controls the Preview Dialing method?


  1. Manager

  2. Administrator

  3. Supervisor

  4. Agent




Answer: C