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Cisco


500-052


Deploying Cisco Unified Contact Center Express (UCCXD)


https://killexams.com/pass4sure/exam-detail/500-052


QUESTION: 42

A preview outbound dialer uses which source and destination resources?


  1. the personal line of the agent to the customer

  2. the ACD line of the agent to the customer

  3. a CTI port the agent this is redirected to the customer

  4. a CTI port the customer


Answer: B


QUESTION: 43

In a typical Cisco Unified CCX agent web chat deployment for an online retail shop, Cisco Social Miner can be deployed in which location?


  1. wherever the Cisco Unified CCX server is deployed

  2. the Internet

  3. a corporate network

  4. a demilitarized zone


Answer: D


QUESTION: 44

Which two Cisco Unified CCX steps invoke another Unified CCX application script? (Choose two.)


  1. Cache Document

  2. Trigger Application

  3. On Exception Goto

  4. Call Subflow

  5. Connect


Answer: B, D


QUESTION: 45

Which statement is true about Cisco Context Service?


  1. A POD can map to multiple fieldsets.

  2. A POD can map to a fieldset.

  3. The runtime connector is responsible for account and password management

  4. Every customer is mapped to a maximum of one POD.


Answer: B


QUESTION: 46

In Cisco Unified Contact Center Express Serviceability, what is the status of the database subsystem on the Control Center page, if the database subsystem in not configured?


  1. shut down

  2. out of service

  3. partial service

  4. not configured


Answer: D


QUESTION: 47

Which tool enables partners to perform the following actions?

  1. validate all parameters (for example, number of inbound agents, number of inbound and outbound IVR ports, and so on) of a target Cisco Unified Contact Center Express configuration

  2. recommend servers based on the validated configuration (a prerequisite for the Cisco assessment-to quality bid assurance process)


  1. Cisco Solution Expert Tool

  2. Cisco Unified CCX Sizing Tool

  3. Cisco Unified Communications Sizing Tool

  4. Cisco Unified Expert Advisor Tool


Answer: C


QUESTION: 48

Cisco Finesse supports the use of custom call variable layouts. How does the agent desktop determine which layout to use?


  1. The name of the layout is passed to the agent desktop via a keyword variable that is named user layout.

  2. The layout is associated to the team under Team Resources.

  3. The layout is associated to the CSQ definition.

  4. The layout is associated to the desktop layout under Team Resources.


Answer: A


QUESTION: 49

Which server cannot be configured during the installation phase when installing Cisco Unified Contact Center Express on Cisco Unified Computing System servers?


  1. Cisco Unified Communications Manager server

  2. DNS server

  3. NTP server

  4. SMTP server


Answer: D


QUESTION: 50

In Cisco Unified Contact Center Express, when a variable in the application editor is defined as a parameter, which statement is true?


  1. The variable can be used to pass data to and from VoiceXML applications.

  2. The value for that variable is defined by the calling application.

  3. The value for that variable can be supplied through the Application Management menu in Cisco Unified CCX Administration

  4. The variable can be used to pass data to and from subflows.

  5. The variable can be used in conditional steps.


Answer: B


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