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Deploying Cisco Unified Contact Center Express (UCCXD)
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A preview outbound dialer uses which source and destination resources?
the personal line of the agent to the customer
the ACD line of the agent to the customer
a CTI port the agent this is redirected to the customer
a CTI port the customer
In a typical Cisco Unified CCX agent web chat deployment for an online retail shop, Cisco Social Miner can be deployed in which location?
wherever the Cisco Unified CCX server is deployed
the Internet
a corporate network
a demilitarized zone
Which two Cisco Unified CCX steps invoke another Unified CCX application script? (Choose two.)
Cache Document
Trigger Application
On Exception Goto
Call Subflow
Connect
Which statement is true about Cisco Context Service?
A POD can map to multiple fieldsets.
A POD can map to a fieldset.
The runtime connector is responsible for account and password management
Every customer is mapped to a maximum of one POD.
In Cisco Unified Contact Center Express Serviceability, what is the status of the database subsystem on the Control Center page, if the database subsystem in not configured?
shut down
out of service
partial service
not configured
Which tool enables partners to perform the following actions?
validate all parameters (for example, number of inbound agents, number of inbound and outbound IVR ports, and so on) of a target Cisco Unified Contact Center Express configuration
recommend servers based on the validated configuration (a prerequisite for the Cisco assessment-to quality bid assurance process)
Cisco Solution Expert Tool
Cisco Unified CCX Sizing Tool
Cisco Unified Communications Sizing Tool
Cisco Unified Expert Advisor Tool
Cisco Finesse supports the use of custom call variable layouts. How does the agent desktop determine which layout to use?
The name of the layout is passed to the agent desktop via a keyword variable that is named user layout.
The layout is associated to the team under Team Resources.
The layout is associated to the CSQ definition.
The layout is associated to the desktop layout under Team Resources.
Which server cannot be configured during the installation phase when installing Cisco Unified Contact Center Express on Cisco Unified Computing System servers?
Cisco Unified Communications Manager server
DNS server
NTP server
SMTP server
In Cisco Unified Contact Center Express, when a variable in the application editor is defined as a parameter, which statement is true?
The variable can be used to pass data to and from VoiceXML applications.
The value for that variable is defined by the calling application.
The value for that variable can be supplied through the Application Management menu in Cisco Unified CCX Administration
The variable can be used to pass data to and from subflows.
The variable can be used in conditional steps.