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Cisco Contact Center Enterprise Implementation and Troubleshooting (CCEIT)
https://killexams.com/pass4sure/exam-detail/500-444
Which powerful tool supports Element Grouping, Time of Day routing, and Call Admission Control?
VGW
CUSP
CUBE
CUCM
To which Cisco Unified Communications Manager configuration object should the call be transferred to maintain end-to-end reporting context when an agent transfers a call to another ICM Skill Group?
CTI route point
Agent IP phone
Route pattern
Translation pattern
Which two certificates do the Cisco Finesse primary and secondary servers accept when HTTPS protocol is used to access the administration console or agent desktop in Cisco Finesse? (Choose two.)
Domain validation certificate
Digital certificate
Self-signed certificate
Certificate authority certificate
Root certificate
finesse-administration-guide-1151/CFIN_BK_C0CD262D_00_cisco-finesse-administration-guide-1151_chapter_01001.pdf
Which two validations will be completed for the PCCE production deployment model on an ESXi server? (Choose two.)
Linux verification for containers.
The hypervisor provides enough power.
The lab is deployed properly.
Ensure that the correct servers are on the correct sides.
Correct RAM and CPU are being deployed.
Which tool manages IIS certificates on the CCE servers?
System CLI
Keytool
SSLUtil
OPENSSL
Which sync is triggered when an administrator performs any create, update, or delete operation on a specific configuration item?
Automated differential
Push
Manual differential
OnDemand
What is used to build VXML applications?
Configuration Manager
PCCE Web Administration Manager (
G)
Call Studio development platform
Script Editor tool
What is important to remember about VMs when deploying Direct Attached Storage (DAS) only systems?
Failure of a physical server brings down only specific VMs allocated to that specific storage and installed on that VMware vSphere Host.
Failure of a physical server doesn't bring down all the VMs that are installed on that VMware vSphere Host.
Failure of a VM brings down all the components that are installed on the V
Failure of a VM doesn't bring down all the components that are installed on the V
Which telephony deployment is between a TDM trunk and a VOIP?
CUCM
CUBE
Voice gateway (VGW)
CUSP
How is a call assigned to a call type in the PCCE system?
when the call terminates, and data is written to the Cisco TCD table
when the call is first post-routed from Cisco Unified Customer Voice Portal
when the call is routed to an agent
when a call-routing script hits the first Queue to Skill Group node
Which team is responsible for ensuring that servers designated for use by CCE VMs meet these requirements, including but not limited to Storage System Performance and IOPS (Input/Output Operations Per Second) Requirements?
Design team
Deployment team
Support Team
Sales team
How are remote sites added?
PG Setup
Initialization Wizard
SPOG interface
Websetup
What must be enabled on the CUIC server for CUIC reports to show up in Finesse?
PROXY
Cross Origin Resource Sharing (CORS)
Hazelcast
JSONP
notes/pcce_b_1251_pcce-release-notes_chapter_010.pdf
Which three modes can implement single sign-on in PCCE? (Choose three.)
Non-SSO
SSO
ldS
ldP
SAML
Hybrid
Explanation:
â SSO - Enable all agents and supervisors in the deployment for SSO.
â Hybrid - Enable agents and supervisors selectively in the deployment for SSO. ...
â Non-SSO - Continue to use existing Active Directory-based and local authentication, without SSO. https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/pcce/pcce_12_6_1/maintenance/guide/pcce_b_features-guide-
1261/pcce_b_features-guide-1261_chapter_01110.html
Which account does PCCE wizard use for logins to access the appropriate server and enable interfaces, databases, and protocols?
Setup login
Windows login
Local administrator login
Service Account login
Which three statements describe fails in the high availability of Cisco Unified Intelligent Contact Management central controller? (Choose three.)
If ICM Logger side A fails, router side B cannot send historical info to ICM Logger side A and is limited to ICM Logger side
If the private LAN fails, the Peripheral Gateways are used to help determine the active call router side of the duplex pair.
If ICM Logger side A fails, the impact of call processing is limited to ICM call router side
If one ICM call router of a duplex pair of Cisco Unified ICM call routers fails, the surviving ICM call router recognizes the failure when it receives no response to heartbeats over the private LA
There is no impact on call processing during a Cisco Unified ICM Logger failure.
During Cisco Unified ICM call router failover processing, calls in progress in Cisco Unified Customer Voice Portal are disconnected, but all new calls are processed successfully.
What are two upgrades for Common Ground? (Choose two.)
updates IP address as appropriate
in-place upgrades exist on VMs
updates Hostname as appropriate
includes migration of windows registry
includes database migration
Which service must be restarted after modifying the Java Keystore on the CVP servers?
Cisco CVP Call server
Cisco CVP VXML server
Client license service
Cisco CVP WebServicesManager
What is an enterprise-focused Session Border Controller (SBC) providing voice and video connectivity from the enterprise IP network to service provider SIP trunks?
CUCM
CUBE
CVP
DNIS
What are two functions of the Cisco CiscoCertUtil tool? (Choose two.)
is supported on servers running Linux Server
generates certificate signing requests (CSR)
generates self-signed certificates in the PEM format, which is an X509 extension
creates a log file pertaining to the operations that it performs for troubleshooting
validates any certificate