600-455 Dumps
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600-455 Actual Questions
Deploying Cisco Unified Contact Center Enterprise (DUCCE)
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Question #77
A Cisco Unified Contact Center Enterprise solution is designed with geographic redundancy for the central controllers (with separate call routers and loggers). If
Call Router Side A has device majority and its Ethernet private network NIC fails, which two events occur? (Choose two.)
Both sides go out of service for small period of time, Call Router Side A goes active, and Call Router Side B goes idle
Both sides go in service for small period of time, Call Router Side A goes active after negotiations with Call Router Side B, Call Router Side B goes idle
There is no ability to make ICM configuration changes at Side B
The Call Router Side A stays active, while Call Router Side B goes idle
The Call Router Side B stays active, while the Call Router Side A goes idle
Answer: CD Question #78
Which statement about the Cisco UCCE solution in the virtualized environment is true?
VMware NIC teaming whether in active-active or active-standby configuration on the UCS B/C series is supported
Nexus 1000V virtual distributed switch can be used but only for 500 agent deployment model
Cisco UCS VIC can be used on UCS C series TRC models
Spec-based virtualized servers based on Intel E5 26xx cpu family at speed 2.40 GHz is supported
Answer: D Question #79
Which setup is correct when you configure the Cisco UCS B VICs to reach the Fabric Interconnect Switches for the Cisco UCCE on UCS B deployments?
Disable the Fabric Failover only when the UCS B FI connects to a Disjointed L2 domain in the upstream network
Enable the Fabric Failover to reach both Fabric Interconnect A and B in HA paths
Disable the Fabric Failover option.
Enable the Fabric Failover only when the UCS B FI connects to a Common L2 domain in the upstream network
Answer: C Question #80
In a Cisco Unified Contact Center Enterprise deployment with geographically redundant central controllers, a new site is added with new redundancy requirements for Administration. Which option is the recommended configuration?
1 - Primary AW, 1 - Secondary AW
1 - Primary AW, 1 – Administration Client
1 - Secondary AW, 1 – Administration Client
2 - Primary Administration Client, 1 - Secondary Administration Client
Answer: A Question #81
Which two system responses are valid if the Cisco UCCE (centralized deployment with remote branches which includes agents, phones and desktops only) and the remote branch lose the public network connection to both of the data centers? (Choose two.)
The Cisco Finesse server automatically signs the agent out of the system
The voice gateway detects the loss of connection to the Cisco Unified CVP call server. The voice gateway then executes local bootstrap
TCL script, answers the call, and forwards it to the hunt group
Agents continue to have access to historical reports
The active call that arrived at the local PSTN connection and was answered by agent at that site remains active
The voice gateway detects the loss of connection to the Cisco Unified CVP call server. The voice gateway then connects to the communication manager
Answer: AD Question #82
In Cisco Finesse 10.0(x), Which is the last operation a supervisor needs to perform in order to intercept the call?
after a supervisor has transferred the call
after a supervisor has selected a talking agent for monitoring
after a supervisor has started monitoring a call
after a supervisor has barged into a call
Answer: D Question #83
Under which circumstance(s), can the Public/Visible network share the WAN with the Private network in the Cisco UCCE Clustering over the WAN deployments?
SONET WAN with multiple edge devices per Data Center to connect to the SONET ring
under no circumstances
MPLS WAN with a single edge device per Data Center that connects to multiple 1 Gbps WAN circuits and the failover between the WAN circuits is less than 500 ms.
MPLS WAN with multiple 1 Gbps WAN circuits and a fast 100 ms Round Trip latency between Data Centers
Answer: B Question #84
Which two options are the maximum number of concurrent reports supported by CUIC? (Choose two.)
Up to maximum agent capacity for historical report using live data
100 concurrent Historical reports
800 concurrent Real-time reports
400 concurrent Real-time reports
400 concurrent Historical reports
Answer: AD Question #85
Which three statements about the Cisco Unified CVP Post Call Survey (PCS) are true? (Choose three.)
The mapping of a dialed number pattern to a PCS number enables the PCS feature for the call
PCS lets you schedule a call to the caller at a later time
For reporting purposes, the PCS call has the same call key information
The value of the user.microapp. is PCS controls whether the call is transferred to the PCS number
SIP REFER call flow is required to trigger PCS
The call context for the PCS includes GUID and all context up to the point where the call is transferred to the agent. Context that the agent creates after the transfer is not included in the PCS context
Answer: ADF Question #86
Which statement about when you deploy Cisco UCCE 12,000 agent deployment model where each physical CPU core is mapped 1-1 with a vCPU is true?
You can overload/over-subscribe the vCPU/cores on the UCS servers as long as the total CPU reservations are within 65 percent of the available CPU of the host (there is spare room in CPU computing resources).
You cannot overload/over-subscribe the vCPU/cores on the UCS servers even if you do not over-subscribe the computing resources in MHz on each server host.
You can overload/over-subscribe the vCPU/cores on the UCS servers as long as the memory reservations are within 80% of the available memory of the host.
You can overload/over-subscribe the vCPU/cores on the UCS servers as long as you do not over-subscribe the computing resources in MHz on each server
Answer: B Question #87
Refer to the exhibit.
In a Cisco Finesse 10.0(x) deployment, in Supervisor Gadget under the Queue Statistics pane, which option describes what the Other column represents?
number of agents assigned to the queue who are on inbound calls
number of calls handled by the agents associated with that queue
number of agents assigned to the queue who are on outbound calls
number of agents assigned to the queue who are on internal consult calls
Answer: D Question #88
Which three options are valid when Cisco Unified Customer Voice Portal comprehensive call flow and survivability service handles SIP REFER? (Choose three.)
SIP trunk alternate destination routing (ADR) must be disabled for REFER
An application-controlled alternative is to set an ECC variable (user.sip.refertransfer) to the value y in the Unified ICM script
Router requery on a failed SIP Refer transfer where the survivability service is not handling the SIP Refer request
Direct Refer transfer using label works only if Send To VRU node is NOT used before the Refer
Unified ICM sends Unified CVP a routing label with a format of rfXXXX
Standalone Cisco Unified CVP with ICM Lookup label
Answer: BCE Question #89
Which two features does the SIP Proxy provide when deployed with Cisco UCCE, Cisco Unified CVP? (Choose two.)
demarcation point between networks
centralized dial plan
SIP VXML voice browser
N+1 or N:N redundancy
load balancer for HTTP and SIP
Answer: BD
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