image


6210 Dumps

6210 Braindumps

6210 Real Questions

6210 Practice Test

6210 Actual Questions


Avaya


6210


Avaya Aura Contact Center Implementation


https://killexams.com/pass4sure/exam-detail/6210

QUESTION: 58


A customer has purchased Avaya Aura® Contact Center (AACC) with the correct licensing to provide Open Queue session licenses, and to provide agent licenses for the required multimedia contact types. Where is Open Queue initially enabled in AACC?


  1. Contact Center Manager Administration (CCMA) > Configuration, Applications > LM Service Configuration Setuptab

  2. Contact Center License Manager > Configuration > Contact Center Licensing tab

  3. CCMS > Multimedia Commissioning > Multimedia Licensing tab

  4. Ignition Wizard configuration > Licensing tab


Answer: B


QUESTION: 59

Which three statements about Avaya Aura® Contact Center (AACC) Licensing are true? (Choose three.)


  1. Agent licenses are availablefor both Nodal and Corporate Licensing.

  2. A Corporate Enterprise license type is for a network ofAvaya Aura® Contact Center installations.

  3. The Nodal Enterprise license type controls the licensing for a singleAvaya Aura® Contact Center node.

  4. The licensing grace period duration is 15 days.

  5. Nodal Enterprise licensing supports a Standby License Manager.


Answer: B, C, E


QUESTION: 60

The installation of the Contact Center Manager Administration (CCMA) component adds default users to the Windows operating system. Which CCMA user accounts are created during the Avaya Aura® Contact Center (AACC) installation?


  1. iceAdminIUSR_SWCBkup_SWC

  2. AAD_UserAAAC_Adminwebadmin

  3. AAAC_AdminIUSR_SWCwebadmin

  4. iceAdminIUSR_SWCwebadmin


You have created a new application (script) in Orchestration Designer (OD). Which configuration steps in OD will allow you to place a test call to the new application?


  1. Select Application Routes > CDNs > Configured Routes > Select Application > Save

  2. Select Application > Routes > Add Application > Save

  3. Select Call Router > Application Routes> CDNs > Configured Routes > Add > Select Application > Save

  4. Select CDNs > Add Application > Save


Answer: B


QUESTION: 62

Which tool is used to verify the Communication Control Toolkit (CCT) configuration and to ensure that all resources are available and accessible to route contacts for the Contact Center Manager Server (CCMS)?


  1. Multimedia Dashboard

  2. Reference Client

  3. Server Utility

  4. Server Manager


Answer: B


QUESTION: 63

A systems engineer has just completed a database maintenance backup. The engineer would like to verify the success of the backup. In which default location should the engineer look to determine the success of the backup?


  1. C:\Contact Center\Logs\Common Components\DBMaintenance.log

  2. D:\Logs\Common Components\DBMaintenance.log

  3. D:\Avaya Aura\Contact Center\Logs\CommonComponents\CC_DBMaintenance.log

  4. D:\Avaya\Logs\Common Components\CC_DBMaintenance


The Avaya Aura® Media Server High Availability (HA) feature ensures the uninterrupted availability of media processing and reduces the loss of processing data when an AAMS fails. Which three statements regarding the AAMS High Availability (HA) feature are true? (Choose three.)


  1. You can perform a manual failover on the Active AAMS.

  2. You cannot a manual failover on the Active AAMS.

  3. High Availability (HA) is available only if the AAMS servers are installed on the Red Hat Enterprise Linux (RHEL) operating system.

  4. One AAMS HA pair supports up to 1000 agents, without SIP Call Recording.


Answer: A, C, D


QUESTION: 65

Avaya Aura® Contact Center (AACC) uses the media processing capabilities of the Avaya Aura® Media Server (AAMS) to perform functions such as conference customer and agent speech paths with media treatments. Which three statements regarding AACC and the AAMS are true? (Choose three.)


  1. AAMS is supported on the Windows Server 2012 R2 operating system when installed co-resident with AACC.

  2. AACC does not require a license for each AAMS instance in the solution.

  3. AACC integrates withAAMS using Media Server Markup Language (MSML) based communication.

  4. AAMS provides a MSML-based service type named ACC_APP_ID.


Answer: A, C, D


image

6$03/( 48(67,216


7KHVH TXHVWLRQV DUH IRU GHPR SXUSRVH RQO\ )XOO YHUVLRQ LV XS WR GDWH DQG FRQWDLQV DFWXDO TXHVWLRQV DQG DQVZHUV


.LOOH[DPV FRP LV DQ RQOLQH SODWIRUP WKDW RIIHUV D ZLGH UDQJH RI VHUYLFHV UHODWHG WR FHUWLILFDWLRQ H[DP SUHSDUDWLRQ 7KH SODWIRUP SURYLGHV DFWXDO TXHVWLRQV H[DP GXPSV DQG SUDFWLFH WHVWV WR KHOS LQGLYLGXDOV SUHSDUH IRU YDULRXV FHUWLILFDWLRQ H[DPV ZLWK FRQILGHQFH +HUH DUH VRPH NH\ IHDWXUHV DQG VHUYLFHV RIIHUHG E\ .LOOH[DPV FRP


$FWXDO ([DP 4XHVWLRQV .LOOH[DPV FRP SURYLGHV DFWXDO H[DP TXHVWLRQV WKDW DUH H[SHULHQFHG LQ WHVW FHQWHUV 7KHVH TXHVWLRQV DUH XSGDWHG UHJXODUO\ WR HQVXUH WKH\ DUH XS WR GDWH DQG UHOHYDQW WR WKH ODWHVW H[DP V\OODEXV %\ VWXG\LQJ WKHVH DFWXDO TXHVWLRQV FDQGLGDWHV FDQ IDPLOLDUL]H WKHPVHOYHV ZLWK WKH FRQWHQW DQG IRUPDW RI WKH UHDO H[DP


([DP 'XPSV .LOOH[DPV FRP RIIHUV H[DP GXPSV LQ 3') IRUPDW 7KHVH GXPSV FRQWDLQ D FRPSUHKHQVLYH FROOHFWLRQ RI TXHVWLRQV DQG DQVZHUV WKDW FRYHU WKH H[DP WRSLFV %\ XVLQJ WKHVH GXPSV FDQGLGDWHV FDQ HQKDQFH WKHLU NQRZOHGJH DQG LPSURYH WKHLU FKDQFHV RI VXFFHVV LQ WKH FHUWLILFDWLRQ H[DP


3UDFWLFH 7HVWV .LOOH[DPV FRP SURYLGHV SUDFWLFH WHVWV WKURXJK WKHLU GHVNWRS 9&( H[DP VLPXODWRU DQG RQOLQH WHVW HQJLQH 7KHVH SUDFWLFH WHVWV VLPXODWH WKH UHDO H[DP HQYLURQPHQW DQG KHOS FDQGLGDWHV DVVHVV WKHLU UHDGLQHVV IRU WKH DFWXDO H[DP 7KH SUDFWLFH WHVWV FRYHU D ZLGH UDQJH RI TXHVWLRQV DQG HQDEOH FDQGLGDWHV WR LGHQWLI\ WKHLU VWUHQJWKV DQG ZHDNQHVVHV


*XDUDQWHHG 6XFFHVV .LOOH[DPV FRP RIIHUV D VXFFHVV JXDUDQWHH ZLWK WKHLU H[DP GXPSV 7KH\ FODLP WKDW E\ XVLQJ WKHLU PDWHULDOV FDQGLGDWHV ZLOO SDVV WKHLU H[DPV RQ WKH ILUVW DWWHPSW RU WKH\ ZLOO UHIXQG WKH SXUFKDVH SULFH 7KLV JXDUDQWHH SURYLGHV DVVXUDQFH DQG FRQILGHQFH WR LQGLYLGXDOV SUHSDULQJ IRU FHUWLILFDWLRQ H[DPV


8SGDWHG &RQWHQW .LOOH[DPV FRP UHJXODUO\ XSGDWHV LWV TXHVWLRQ EDQN DQG H[DP GXPSV WR HQVXUH WKDW WKH\ DUH FXUUHQW DQG UHIOHFW WKH ODWHVW FKDQJHV LQ WKH H[DP V\OODEXV 7KLV KHOSV FDQGLGDWHV VWD\ XS WR GDWH ZLWK WKH H[DP FRQWHQW DQG LQFUHDVHV WKHLU FKDQFHV RI VXFFHVV


7HFKQLFDO 6XSSRUW .LOOH[DPV FRP SURYLGHV IUHH [ WHFKQLFDO VXSSRUW WR DVVLVW FDQGLGDWHV ZLWK DQ\ TXHULHV RU LVVXHV WKH\ PD\ HQFRXQWHU ZKLOH XVLQJ WKHLU VHUYLFHV 7KHLU FHUWLILHG H[SHUWV DUH DYDLODEOH WR SURYLGH JXLGDQFH DQG KHOS FDQGLGDWHV WKURXJKRXW WKHLU H[DP SUHSDUDWLRQ MRXUQH\


'PS .PSF FYBNT WJTJU IUUQT LJMMFYBNT DPN WFOEPST FYBN MJTU

.LOO \RXU H[DP DW )LUVW $WWHPSW *XDUDQWHHG