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Cisco Renewals Manager (CRM)
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Which strategy contributes to the successful renewal of service contracts?
Offer discounts
Communicate product performance,pricing,and position
Lock in revenue streams through co-termination
Discount multi-year service agreements
When renewing a contract with a customer,which action is important?
Start discussions once the contract has expired
Propose only the most important part of the solution
Validate customers business needs.
Do not offer any financing solutions.
Which statement regarding which tools can be added as value to customer and partners is invalid?
Adoption scores which provide insight into how well customers are utilizing service and software they purchase
Trusted Data Source for Hardware Refresh and Software renewal insights
Help manage Discounts for Quoting
Gain insight into new and unique business prospects for your customers and expand sales potential
Which action should a Renewals manager take first?
Meet and confirm the am,css,csm and their resources
Meet the customer and perform a renewals diagnosis
Assign an RS to priority accounts
Download contract data and develop a renewals strategy
Which statement best describes the success plan?
The blueprint for account teams to achieve customer success
A tool for reporting actions to management
A shareable document that captures all account activities
A document capturing a comprehensive view of all customer health scores
Which critical task must be performed during the qualification phase?
Renewal plan development
Validate customer inventory
Quote delivery
Develop a success plan
Which action can a renewals manager take to drive value in the account?
Align partners on training
Define the account forecast
Manage and mitigate renewal risk
Removing adoption barriers
What is the Cisco definition of a Reusable Non-Standard Discount(RNSD)?
A discount applied to refurbished or reused Cisco hardware that includes service contracts.
A discount applied to Cisco products and/or service list pricing and for a continual or ongoing basis
A limited time discount applied to Cisco products and/or serices
A priority discount applied to third-party products for perpetuity.
Which statement best describes an Ask the Expert session?
A 24-7 phone line providing expert advice
A pre-recorded webinar from an expert
A one on one coaching engagement covering specific use cases
A hosted educational webinar with live expert Q and A
Which licensing model represents the highest value?
Pay as you go
Transactional
Enterprise Agreements
Subscription
During which activity of the renewal process would an RM provide an appropriate co-termination timeframe and gain required internal approvals?
Proposal build
Billing
Deal strategy
Quote delivery
What is the primary measurement of success for a Renewals Manager?
Iarr rate
Renewal success rate
Upsell percentage
Percentage of contracts closed
Which service offering assists the customer in preparing for emerging industry trends?
Trending Technical
Advisory
Managed
Training
Which success indicator for a Renewals manager is valid?
New product introductions
On-time renewal
Stabilized customer satisfaction scores
Increased deployment of licenses
Which service offering helps define the customer's IT vision and strategy?
Optimization
Support
Training
Advisory