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Avaya Aura Call Center Elite Implementation
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What are three capabilities of Avaya Aura®Media Server? (Choose three)
High Availability
TDM Interfaces for digital and analog stations and trunks
Virtualization
Can be shared with multiple CM's
Has the capacity of up to 10OO AAMS
Which component handles the featured of Avaya Aura® Call Center Elite?
Presence Services
Media Server
Session Manager
Communication Manager
What provides built-in real-time and historical reporting capabilities for the call center,
Including, reports tor Splits/Skills, Agents, Vector Directory Numbers (VDNs) and trunk Groups?
Automatic Number Identification (ANI)
Basic Call Management System (BCMS)
VuStats
Service Level Maximizer(SLM)
Refer to the Exhibit.
The diagram shows the contentnamespace UUID(ANNC-9C2ec05e-a518- 41e8-95b1-0050569dee68) on the Avaya Aura® Media Server for placement of announcements and music wave files. Which two Communication Manager (CM) commands are used to verify the files have been placed correctly? (Choose two)
change media—gateway 1
list announcement
status media-server 1
change media—server1
display media-server1
Which option describes a feature access code?
any group of 1 to 4 digits which can include asterisk (') and pound (#) signs at the beginning
any group of 1 to 6 digits
any group of 1 to 4 digits where an "(asterisk) can appear anywhere
any group of digits and asterisks (*) or pound signs (#)
A supervisor wants their agents to automatically log out at a specific time. Which two administration forms are used to configure this functionality? (Choose two)
Station Form
Agent LoginID Form
Hunt Group Form
Feature-Related System-Parameters Form
In an Expert Agent Selection (EAS) Call Center, the customer wants queued calls to be
answered by the agent that has been available the longest. Skill level is not be taken into account when routing the queued calls to an agent. To meet this requirement, to which type of call distribution method should the hunt group> be configured?
Direct Department Calling (DDC)
Uniform Call Distribution Most Idle Agent (UCD-MIA)
Uniform Call Distribution-Least Occupied Agent (UCD-LOA)
Dynamic Agent Selection (DAS)
Expert Agent Distribution-Most Idle Agent (EAD-MIA)
Which component provides audio support in Avaya Aura® Call Center Elite?
System Manager
Communication Manager
Avaya Aura® Media Server
S8300 Server Blade
Which three features on the Vector Directory Number (VDN) form are only Call Center
Elite feature related? (Choose three)
Best Service Routing (BSR) Application
VDIM Variables
Meet-me Conferencing
Attendant Vectoring
Skill Preferences (1st, 2nd, 3rd Skills)
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