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QUESTION: 107
What is included in all three levels of BlackBerry Technical Support Services for Small
& Medium Businesses? (Choose one.) To see the Acronym list click the"Exhibit" button found at the bottom of the screen.
**"Exhibit Missing**
Support Service Specialist (SSS), additional named callers, and direct to level two support resources
BlackBerry Solve newsletter, online BlackBerry Expert Support Center, and Technical Webcast Series
BlackBerry Expert Support Center, Support Service Specialist (SSS), and BlackBerry Solve newsletter
Direct to level two support resources, Support Service Specialist (SSS), and additional named callers
Additional named callers, Online BlackBerry Expert Support Center, direct to level two support resources
Answer: B
QUESTION: 108
What is the minimum version of BlackBerry Technical Support Services a customer can purchase to be able to obtain free future Blackberry Enterprise Server softwareupgrades?(Choose one.) Tosee the Acronym list click the "Exhibit" button found at the bottom of the screen. **"Exhibit Missing**
Basic Support for SMB
Enhanced Support for SMB
Advantage Support for SMB
Standard Support for Enterprise
Premium Support for Enterprise
Elite Support for Enterprise
Answer: C
QUESTION: 109
Which BlackBerry Technical Support Services plan includes an onsite technician for a company 40 hours a week? (Choose one.) To see the Acronym list click the"Exhibit" button found at the bottom of the screen. **"Exhibit Missing**
Basic Support
Standard Support
Advantage Support
Enhanced Support
Elite Support
Premium Support
Answer: E
QUESTION: 110
Why should BlackBerry Technical Support Service programs be mentioned to customers who purchase a BlackBerry Enterprise Solution? (Choose one.) To see the Acronymlist click the "Exhibit" button found at the bottom of the screen. **"Exhibit Missing**
BlackBerry Technical Support Services provides support only for the BlackBerry smartphone
BlackBerry Technical Support Services allows the customer to obtain support on the BlackBerry Enterprise Server but not on the BlackBerry smartphone.
BlackBerry Technical Support Services provide the customer with technical support and free software upgrades but no BlackBerry smartphone support.
BlackBerry Technical Support Services can provide customers with technical support, free software upgrades, certification vouchers and development support
Answer: D
QUESTION: 111
Where would you refer a customer in order to resolve a specific error message they have encountered in the BlackBerry Enterprise Server? (Choose one.) To see theAcronym list click the "Exhibit" button found at the bottom of the screen. **"Exhibit Missing**
BlackBerry Enterprise Server Administration Guide
BlackBerry Enterprise Server Compatibility Matrix
Help file in the BlackBerry Administration Service
BlackBerry Enterprise Server Installation Guide
BlackBerry Technical Solutions Centre
QUESTION: 112
A new customer is getting ready to install their first BlackBerry Enterprise Server and wants to ensure everything will go smoothly. Which two resources are availableto them at no additional cost to aid in the installation? (Choose two.) Tosee the Acronym list click the "Exhibit" button found at the bottom of the screen. **"Exhibit Missing**
A complimentary installation support ticket with BlackBerry Technical Support Services
Complimentary support through the service provider
Installation videos and documentation on the BlackBerry Support website
Local IT consultants to assist with the installation
Installation support from the service provider's technical manager at RIM
Answer: A, C
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