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Certified Business Analyst Foundation 2025
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What is the primary focus of a Business Analyst when conducting a root cause analysis in a business problem-solving context?
To implement immediate solutions without thorough investigation.
gather stakeholder opinions on the problem.
identify the underlying issues that contribute to a problem, rather th essing symptoms.
wer: D
anation: The primary focus of a root cause analysis is to identify the rlying issues contributing to a problem, allowing for more effective a inable solutions that address the root of the issue rather than just its ptoms.
ng a requirements review session, a stakeholder expresses confusion a cific requirement that seems clear to others. What is the best way to ess this confusion?
To document all possible solutions, regardless of feasibility.
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Explain the requirement in more detail to the confused stakeholder
Ask the other stakeholders for their interpretation
Rephrase the requirement to clarify its intent for everyone
Dismiss the confusion as a misunderstanding Answer: C
Explanation: Rephrasing the requirement ensures that all stakeholders have a shared understanding, fostering clarity and collaboration in the requirements process.
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When conducting stakeholder analysis, which of the following factors is m al for determining the level of influence a stakeholder has on project omes?
he stakeholder's level of interest in the project. he stakeholder's communication style.
he stakeholder's previous experience with similar projects.
he stakeholder's formal authority or position within the organization. wer: D
anation: The stakeholder's formal authority or position is the most crit in determining their influence on project outcomes, as it directly aff ability to make decisions and allocate resources.
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In the context of requirements management, which approach is most beneficial for handling changes in requirements during the development phase?
Agile sprints
Change control board
Waterfall model
Risk management plan Answer: B
ng requirements elicitation, you notice that a stakeholder is reluctant t their insights. What is the most effective way to encourage their cipation?
irectly ask them for their opinions in front of the group chedule a private follow-up meeting with them
nore their reluctance and focus on other stakeholders ffer incentives for their participation
wer: B
anation: A private follow-up meeting provides a comfortable environ he stakeholder to express their views without the pressure of a group
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During a business process analysis, a stakeholder expresses concerns about the
impact of changes on their department. What approach should the business analyst take to address these concerns constructively?
Involve the stakeholder in developing the solution to their concerns
Schedule a one-on-one meeting to discuss the stakeholder's specific issues
Prepare a formal report addressing the concerns without further discussion
wer: A
anation: Involving the stakeholder in developing the solution encoura boration and helps address their concerns directly, ensuring they feel h alued in the process.
role does "business process reengineering" (BPR) play in organizati ge, and how does it differ from incremental improvement strategies?
PR focuses on minor adjustments to existing processes, while increme egies seek to redesign processes from scratch.
PR involves radical changes to processes and organizational structure eve significant improvements, whereas incremental strategies aim for ual enhancements.
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BPR is only relevant for large organizations, while incremental strategies apply to small businesses.
BPR eliminates the need for stakeholder involvement in process design. Answer: B
Explanation: Business process reengineering emphasizes radical redesign of
processes to achieve dramatic improvements in performance, contrasting with incremental improvement strategies that focus on small, continuous enhancements.
y stakeholder insists on adding a requirement that significantly alters t ct scope after the requirements have been frozen. What is your best c tion to manage this situation effectively?
mmediately add the requirement to the project scope
eject the requirement outright to keep the project on track
xplain the implications of scope changes and suggest a change request ess
ocument the requirement and inform the project manager without furt ussion
wer: C
anation: Explaining the implications and suggesting a formal change est process helps manage stakeholder expectations and maintains cont he project's scope.
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A telecommunications company is analyzing the impact of introducing a new pricing model for its services. The business analyst needs to assess both short- term and long-term effects on customer retention. Which method would be most suitable for this analysis?
Focus group discussions.
Regression analysis.
A/B testing.
anation: Regression analysis is suitable for assessing the impact of the ng model on customer retention by identifying correlations and predic omes based on historical data.
AQP analysis, which of the following is considered a significant chall attempting to align project goals with stakeholder expectations?
veremphasis on quantitative data igid adherence to project timelines xcessive focus on internal processes
ack of communication and engagement with stakeholders wer: D
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Explanation: Lack of communication and engagement with stakeholders poses a significant challenge in aligning project goals with expectations, as it can lead to misunderstandings and unmet needs.
During a performance monitoring review, a business analyst discovers that their deliverables have consistently missed deadlines. What is the most effective strategy to address this issue moving forward?
Increase work hours for the team
Reevaluate and adjust project timelines based on past performance
onduct a team meeting to discuss the issues openly wer: B
anation: Reevaluating and adjusting project timelines based on past ormance allows the analyst to set realistic expectations and improve th hood of meeting future deadlines, rather than simply increasing press e team.
When communicating project risks to stakeholders, which of the following oaches is most effective for ensuring their understanding and engagem
sing a risk matrix to visualize potential impacts and likelihoods resenting a detailed risk analysis without context
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Avoiding discussions about risks to maintain a positive outlook
Focusing solely on high-level risks without details Answer: A
Explanation: Using a risk matrix to visualize potential impacts and likelihoods helps stakeholders understand the severity of risks and fosters informed
re well-understood by the development team?
ewrite the requirements in simpler language onduct a peer review with other business analysts
rrange a clarification session with stakeholders to refine the requirem eave the requirements as is, assuming the team will interpret them ctly
wer: C
anation: A clarification session with stakeholders ensures that all parti on the requirements, reducing ambiguity and improving understandi evelopment team.
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When developing a communication plan for a project, which of the following elements is most critical to ensure effective information dissemination among stakeholders?
The frequency of communication.
The medium of communication (e.g., email, meetings).
The list of stakeholders involved in the communication process.
Answer: D
cenario where a business analyst is involved in the validation of a ion, which approach would best ensure that the solution's functionalit s with user needs and expectations?
ngaging a diverse group of users for comprehensive feedback during ng
mplementing the solution without further testing onducting interviews with a subset of end-users only
elying on the development team's assessment of the solution wer: A
anation: Engaging a diverse group of users for comprehensive feedba ng testing ensures that various perspectives are considered, resulting in
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When prioritizing requirements, which of the following factors should be least
Technical feasibility
Stakeholder urgency
Historical data from past projects
anation: Personal preferences of the project manager should not influe itization; decisions should be based on objective criteria such as busin and stakeholder needs.
context of business process reengineering, which of the following is critical factor that should be considered to ensure successful formation?
he availability of advanced technology. mployee resistance and cultural implications. detailed project timeline.
ost reduction strategies.
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Explanation: Employee resistance and cultural implications are critical factors in business process reengineering, as addressing these elements is essential for fostering acceptance and ensuring successful transformation within the organization.
In a scenario where a business analyst is tasked with improving supplier performance, which of the following metrics would be most useful to track over time?
he percentage of orders delivered on time and in full
he number of complaints received from the project team he total number of suppliers engaged in the project
he average cost of goods purchased from suppliers wer: A
anation: Tracking the percentage of orders delivered on time and in fu ides a clear indication of supplier reliability and performance, crucial nuous improvement.
e evaluating a proposed solution, a business analyst is presented with icting feedback from different stakeholders. How should the analyst oach this situation to ensure a balanced assessment?