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Certification in Logistics, Transportation and Distribution
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What is the primary challenge of implementing a CRM system in logistics?
High operational costs
Complexity of integration with existing systems
Lack of customer demand
veremphasis on technology
wer: B
anation: Integrating a new CRM system with existing logistics and su systems can be complex and resource-intensive, posing a significant enge.
cility planning, _____ analysis involves assessing potential risks and erabilities in the supply chain.
wer: risk
anation: Risk analysis identifies weaknesses in the supply chain that c o disruptions, allowing for proactive planning.
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Expl pply
chain chall
In fa vuln
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lead t
Which approach is most effective for reducing inventory holding costs?
Increasing safety stock
Implementing just-in-time (JIT) inventory
Expanding warehouse space
Offering discounts to customers Answer: B
is "distribution planning"?
lanning the delivery of goods to customers anaging supplier relationships
ocusing on production schedules verseeing marketing strategies
wer: A
anation: Distribution planning involves planning the delivery of good omers, ensuring that products are available where and when needed.
What
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F
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In transportation planning, what does the term "lead time" refer to?
The time taken to transport goods
The time from order placement to delivery
The time required for customs clearance
The time needed for route optimization
Answer: B
Explanation: Lead time refers to the total time from when an order is placed until the goods are delivered, encompassing all processes involved.
ch of the following metrics is crucial for assessing the sustainability of se logistics operations?
eturn rate arbon footprint
ventory turnover ustomer feedback scores
wer: B, C
anation: The carbon footprint measures the environmental impact of tics operations, and inventory turnover can indicate how efficiently urces are being utilized, both critical for sustainability assessments.
Que Whi rever R C In C Ans Expl logis reso In terms of logistics, what does "last mile delivery" refer to? The final leg of the supply chain from a distribution center to the customer The initial transport of goods to a distribution center The return of products from customers to suppliers The entire journey of goods from supplier to customer Explanation: Last mile delivery focuses on the movement of goods from the last distribution point to the end customer, often seen as a critical aspect of customer satisfaction. ch inventory management technique focuses on the continuous review ntory levels? eriodic review system BC analysis ust-in-Time (JIT) ontinuous review system wer: D anation: A continuous review system monitors inventory levels at all s, allowing for immediate reordering when stock falls below a certain hold. Que Whi of inve P A J C Ans Expl time thres What aspect of customer relationship management is most affected by poor order fulfillment? Customer acquisition strategies Brand loyalty Marketing effectiveness Answer: B Explanation: Poor order fulfillment can significantly damage brand loyalty, as customers may choose competitors if their expectations are not met. ch of the following technologies can enhance supply chain analytics? ig Data ternet of Things (IoT) lockchain anual tracking wer: A, B, C anation: Big Data, IoT, and Blockchain can significantly enhance sup analytics by providing more data, improved tracking, and better parency, while manual tracking is less effective. Que Whi B In B M Ans Expl ply chain trans What is the primary purpose of a Transportation Management System (TMS)? To manage customer relationships To optimize logistics costs and improve efficiency To track inventory levels Answer: B ch of the following factors is least likely to impact the accuracy of asts used in master scheduling? istorical sales data conomic trends ternal employee turnover ompetitor pricing strategies wer: C anation: While employee turnover can affect operations, it has less dir ence on the accuracy of demand forecasts compared to external factor H E In C Ans Expl ect influ s. What is the main advantage of using a dedicated fleet for transportation? Increased operational costs Enhanced control and reliability Limited flexibility Answer: B ch of the following is a common technique for smoothing demand uations? rice discounts emand forecasting romotional strategies roduction leveling wer: C, D anation: Promotional strategies and production leveling are technique to smooth out demand fluctuations, reducing variability. P D P P Ans Expl s used A facility's represents the maximum output it can achieve under normal conditions. Answer: capacity Explanation: Capacity refers to the maximum amount of product that a facility can produce or handle efficiently over a given time period. Which of the following is a key principle of lean warehousing? aximizing inventory levels educing waste and enhancing flow creasing the number of storage locations tandardizing all warehouse processes wer: B anation: Lean warehousing focuses on minimizing waste and optimizi esses to improve efficiency and value. ch of the following is a key component of effective customer relations agement? gnoring customer feedback ersonalization of customer interactions M R In S Ans Expl ng proc Whi hip man I P Increasing product prices regularly Reducing customer service channels Answer: B Explanation: Personalization enhances the customer experience by catering to individual preferences and needs, crucial for building strong relationships. Which of the following metrics is essential for evaluating transportation efficiency? ransportation cost per unit mployee productivity nventory turnover wer: B anation: Transportation cost per unit is a critical metric for evaluating portation efficiency, as it directly reflects the effectiveness of logistic ations. context of transportation management systems (TMS), what is the ary function of route optimization? inimizing transit timeQue
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