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Manager of Quality/Organizational Excellence Certification
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A chairperson may be a leader and/or manager, depending much upon the influence he or she may have on an organization and the decision authority granted. There are many roles a manager may perform. As an organizer he/she:
Organizes, people, ideas and things to achieve the enterprise’s objectives
Builds an enterprise structure that supports the strategic goals and objectives
Embraces the principles, morals, and norms of the society in which organization impacts
Imparts knowledge and teaches skills to others
All organizations have limited resources and opportunities, and must allocate them so as to best accomplish the mission with high efficiency. A possible solution is:
To ensure the strategic and operational plans clearly indicate the priorities and strategies for the organization
To communicate, communicate, and communicate!
To ensure that authority levels are clearly spelled out for typical situations
To have employees go outside the organizational walls
In a typical organization, there are many different strategies and people put their focus where it seems best placed, but this may not agree with what is actually expected or desired. A possible solution for such a situation is:
To ensure the strategic and operational plans clearly indicate the priorities and strategies for the organization
To communicate, communicate, and communicate!
To ensure that authority levels are clearly spelled out for typical situations
To have employees go outside the organizational walls
Although an organization may have clearly communicated plans and have good cross functional relationships but because of vertical communication alignment of goals and activities is often slower. A possible solution to this issue is:
To ensure the strategic and operational plans clearly indicate the priorities and strategies for the organization
To communicate, communicate, and communicate!
To ensure that authority levels are clearly spelled out for typical situations
To have employees go outside the organizational walls
In an organization, the members do have generally inward focus. The day-to-day attention of many members of the organization may not get external focus to look for ideas, support and feedback. The possible solution for such a situation may be:
To ensure the strategic and operational plans clearly indicate the priorities and strategies for the organization
To communicate, communicate, and communicate!
To ensure that authority levels are clearly spelled out for typical situations
To have employees go outside the organizational walls
Managing change is particularly complex due to the fact that much of what must be changed often consists of intangibles such as beliefs, behavior s and policies. These types of constraints are more difficult to identify. We can get help from:
GATT chart
PERT chart
A force-field analysis
None of these
A modification of Lewin’s unfreezing-moving-refreezing model may provide support for change. According to this model there are following ways to reduce change resistance Except:
Understand the emotional impact of change
Understand the impact of change to intellectual property
Be consistent in responding to resistance
Be flexible, be patient and be supportive