Exam Code : CPHQ
Exam Name : NAHQ Certified Professional in Healthcare Quality (CPHQ)
Vendor Name :
"Healthcare"
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NAHQ Certified Professional in Healthcare Quality (CPHQ)
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Which of the following are hardware components that would be included in a computerized management information system?
Binary and decimal coding
Flow chart and program
Instructions and data
Printer and random access memory
Which of the following monitors provides patient outcome information?
Nosocomial infection rate
Degree of compliance with nursing care documentation
Degree of compliance with renewal of antibiotics therapy
Equipment malfunction rate
One major difference between traditional quality assurance (QA) and quality
improvement (QI) is that QI:
Stresses peer review, while QA focuses on the customer
Focuses on the individual, while QA focuses on the process
Stresses management by objective, while QA stresses team management
Focuses on the process, while QA focuses on individual performance
Measures of central tendency describe the:
Typical or middle data point
Extent to which the data points are scattered
Type and number of classes for dividing the data
Average distance of any point in the data set from the mean
The following represents two samples of five hospitals’ hysterectomy rates per 1,000 women aged 40-60 years of age:
Rates Mean Standard Deviation Sample A 3, 5, 7, 8, 5 5.6 1.8
Sample B 4, 5, 6, 7, 5 5.4 1.1
In analyzing this information, it can be concluded that:
Sample A has more variability than Sample B
Sample A’s performance is superior to Sample B’s
There are more cases in Sample B
There is a data collection error in Sample B
The primary benefit of adopting a countrywide or global uniform set of discharge data is to:
Facilitate computerization of data
Validate data being collected from other sources
Facilitate collection of comparable health information
Assist medical records personnel in collecting internal data
I n order to perform a task for which one is held accountable, there must be an equal balance between responsibility and:
Authority
Education
Delegation
Specialization
A patient was in the operating room when a piece of a surgical instrument broke off and was left in the patient’s body. The patient was readmitted for removal of the foreign object. Which of the following would most likely apply in this situation?
Res ipsa loquitur
Contributory negligence
Contractual liability
Tort liability
Which of the following types of budgets itemizes the major equipment to be purchased in
the next year?
Capital
Variable
Operating
Zero-based
A quality manager needs to assign a staff member to assist a medical director in the
development of a quality program for a newly established service. Which of the following staff members is most appropriate for this project?
A newly hired staff member who has demonstrated competence and has time to complete the task
A knowledgeable staff member who works best on defined tasks
A motivated staff member who is actively seeking promotion
A competent staff member who has good interpersonal skills
A surgeon’s wound infection rate is 32%. Further examination of which of the following
data will provide the most useful information in determining the cause of this surgeon’s infection rate?
Mortality rate
Facility infection rate
Use of prophylactic antibiotics
Type of anesthesia used
The separate services of Pharmacy and Nursing are having difficulty developing an action plan for medication errors. Pharmacy Services states that Nursing Services causes the majority of the problems related to errors, while Nursing Services states the opposite. The quality professional’s role in resolving this problem is to:
Provide them with directives on how to solve the problem
Facilitate discussion between the groups to enable them to assume ownership of their
portions of the problem
Assign the task to an uninvolved manager
Refer the problem to the facility wide quality council
Which of the following is most likely to be a benefit of concurrent ambulatory surgical
case review?
Decreased medical record review at discharge
An increase in the number of cases failing screening criteria
An increase in reviewer competence
Decreased employee turnover
The primary purpose of an emergency preparedness program is to
Conduct evaluations of emergency training
Provide evaluations of semiannual evacuation drills
Prevent internal disasters that disrupt the facility’s ability to provide care and treatment
Manage the consequences of disasters that disrupt the facility’s ability to provide care
According to Joint Commission standards, the safety program must include all of the
following EXCEPT:
Monthly safety committee meetings
Planned response to natural disasters
Orientation and continuing education on safety issues
Review of safety policies and procedures for all departments