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Certified Professional in Supply Management (CPSM)
CPSM Exam 3: Leadership in Supply Management
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During a cross-cultural negotiation, a team notices that their counterpart is using indirect communication. What should they do to improve understanding?
Ask clarifying questions to ensure comprehension
Challenge the counterpart directly about their communication style
Ignore the indirect cues and focus on the main issues
er: A
nation: Asking clarifying questions helps bridge communication gaps and ensures both partie tand each other effectively.
of the following strategies is most effective in communicating change to a workforce that h cally resisted new initiatives?
of jargon-heavy presentations mited disclosure of information quent updates and transparency
ying solely on written communication er: C
nation: Frequent updates and transparency can build trust and reduce anxiety, making it easie yees to accept and adapt to change.
pplication of RPA to supply chain processes, which of the following is a key factor to cons etermining the return on investment (ROI) for automation initiatives?
Expla s
unders
Which as
histori
Use
Li
Fre
Rel Answ
Expla r for
emplo
In the a ider
when d
The number of employees trained
The size of the technology vendor
The overall increase in product pricing
The reduction in processing time and associated labor costs Answer: D
Explanation: The reduction in processing time and labor cost savings are critical components in calculating the ROI of RPA initiatives.
In a risk matrix used for assessing supplier risks, which of the following factors is least likely to be considered when determining the likelihood and impact of a disruption?
Geographic location of the supplier
Supplier's financial stability
Supplier's market share
nation: While market share may reflect competitiveness, it does not directly contribute to ass elihood or impact of a disruption compared to geographic location, financial stability, or hist mance.
of the following scenarios best illustrates the concept of financial risk management within a chain context?
ompany investing in employee training to improve productivity.
ompany using hedging strategies to protect against raw material price fluctuations. ompany expanding its distribution network to enhance market reach.
ompany increasing its marketing budget to boost sales. er: B
nation: Using hedging strategies is a direct example of financial risk management, as it aims te potential losses from price volatility.
ply chain manager is mentoring a junior team member. What is the most effective approach ce the mentee's critical thinking and problem-solving skills?
Expla essing
the lik orical
perfor
Which supply
A c
A c
A c
A c
Answ
Expla to
mitiga
A sup to
enhan
Providing direct solutions
Setting strict deadlines
Giving detailed instructions
Asking probing questions Answer: D
Explanation: Asking probing questions encourages the mentee to think critically and explore various solutions, fostering independence and deeper understanding in problem-solving.
In a scenario where an organization aims to improve its talent pipeline for supply management roles, which program would be most beneficial for early career professionals?
A rotational program that exposes them to various supply chain functions
An internship program focused on administrative tasks
A mentorship program with senior executives only
nation: A rotational program provides early career professionals with diverse experiences acr functions, building a well-rounded skill set and understanding of the supply chain.
is using value stream mapping to identify waste in its production process. They find that ive waiting times are a major contributor to inefficiencies. What would be the best approach these waiting times?
plement cross-training for employees to increase flexibility rease inventory levels before each production stage
end the production schedule to account for delays mit communication between departments
er: A
nation: Implementing cross-training for employees increases flexibility in the workforce, allo cker responses to delays and reducing waiting times in the production process.
eholder engagement, it is critical to prioritize stakeholders based on their influence and inter eholder mapping exercise results in four groups categorized as "High Influence/High Interest, nfluence/Low Interest," "Low Influence/High Interest," and "Low Influence/Low Interest,"
A series of online courses without practical application Answer: A
Expla oss
various
A team
excess to
reduce
Im
Inc
Ext
Li
Answ
Expla wing
for qui
In stak est. If
a stak "
"High I which
group should the supply manager engage most actively?
High Influence/High Interest
Low Influence/High Interest
High Influence/Low Interest
Low Influence/Low Interest Answer: A
Explanation: Stakeholders with High Influence and High Interest should be actively engaged to ensure
A team is struggling with the transition to a new performance measurement system. What is the best initial step for leadership to take in addressing this challenge?
Mandate compliance with the new system
Limit discussions about the new system
Provide comprehensive training and support
er: C
nation: Providing comprehensive training and support helps employees understand and utilize ystem effectively, addressing challenges and promoting successful adoption.
pany has a working capital of $1,000,000. If its current liabilities are $600,000, what is the current nd does this indicate a healthy liquidity position?
7, yes
5, no
7, yes
0, no er: C
nation: Current Ratio = Current Assets / Current Liabilities. Current Assets = Working Capit Liabilities = $1,000,000 + $600,000 = $1,600,000. Current Ratio = $1,600,000 / $600,000
ndicating a healthy liquidity position.
pany is exploring disruptive innovation within its supply chain. Which of the following sce xemplifies disruptive innovation in supply management?
Expla the
new s
0.6
1.2
2.6
1.0
Answ
Expla al +
Current =
2.67, i
A com narios
best e
Implementing just-in-time inventory systems
Introducing a subscription-based model for products
Upgrading existing software to improve efficiency
Enhancing supplier relationships through negotiation Answer: B
Explanation: Introducing a subscription-based model for products represents a disruptive innovation that can fundamentally change how customers access and pay for products, potentially reshaping the market
In the context of innovation ecosystems, which of the following factors is most critical for fostering a culture of innovation among supply chain partners?
Open communication and shared goals among all partners
Strong leadership commitment from a single partner
Exclusive focus on cost reduction strategies
er: A
nation: Open communication and shared goals among all partners are essential for creating a orative culture that fosters innovation.
siness plans to allocate $60,000 for marketing in the coming year and expects a revenue incr on current sales of $300,000, what is the expected revenue after marketing expenses?
40,000
0,000
0,000
40,000
er: C
nation: Expected increase = 20% of $300,000 = $60,000. Thus, expected revenue = $300,00 00 = $360,000.
a negotiation with a supplier from a low-context culture, which communication strategy is ost effective?
Expla collab
If a bu ease
of 20%
A. $2 B. $30 C. $36
D. $5
Answ
Expla 0 +
$60,0
During likely
to be m
Using implicit messages to convey meaning
Focusing on building relationships before discussing terms
Providing clear, direct, and explicit communication
Avoiding formal agreements in favor of verbal commitments Answer: C
Explanation: Clear, direct, and explicit communication aligns with the preferences of low-context cultures, facilitating effective negotiations.
During a conflict resolution meeting, which technique should a leader employ to ensure that all team members feel heard and valued, ultimately leading to a more effective resolution?
Direct confrontation
Avoidance
Authority assertion
er: D
nation: Active listening demonstrates respect for team members' viewpoints and encourages o unication, which is essential for reaching a consensus in conflict resolution.
multinational corporation recently discovered that one of its suppliers was involved in unet ractices, including child labor and poor working conditions. The company’s leadership is de er to terminate the contract with the supplier, considering the financial implications. What sh dership prioritize to align with ethical standards and corporate social responsibility?
minate the contract immediately to uphold ethical standards iate a dialogue with the supplier to improve conditions intain the contract to avoid financial loss
k legal advice to explore options without taking immediate action er: A
nation: Terminating the contract immediately to uphold ethical standards aligns with the com itment to corporate social responsibility, prioritizing human rights over financial implication
eholder engagement, a company conducts a survey where stakeholders rate their satisfaction
Expla pen
comm
A large hical
labor p bating
wheth ould
the lea
Ter
Init
Ma
See Answ
Expla pany’s
comm s.
In stak on a
scale of 1 to 10. If the average satisfaction score from 200 responses is 7.5, what is the total satisfaction score calculated across all responses?
A. 1,500
B. 1,600
C. 1,750
D. 1,800
Answer: A
Explanation: Total satisfaction score = Average score * Number of responses = 7.5 * 200 = 1,500.
A manufacturing firm is using cycle time reduction techniques to enhance its competitiveness. Which of the following practices would most likely result in the greatest improvement in cycle time?
Standardizing work procedures
Increasing safety stock levels
Lengthening equipment maintenance intervals
er: A
nation: Standardizing work procedures helps streamline operations and minimize variability, nificant improvements in cycle time.
rganization plans to integrate new technologies into its supply chain processes. What is the ant consideration during this integration?
cost of technology alone
uring alignment with overall business strategy and goals ducing training requirements for employees
cusing only on technology features without user feedback er: B
nation: Ensuring alignment with overall business strategy and goals is crucial for the success ation and utilization of new technologies in the supply chain.
ness wants to calculate its NPV for a project that costs $100,000 and is expected to generat
f $30,000 in year one, $40,000 in year two, and $50,000 in year three. If the discount rate is the NPV?
Expla leading
to sig
Your o most
import
The
Ens
Re
Fo
Answ
Expla ful
integr
A busi e cash
flows o 5%,
what is
A. $10,000 B. $15,000 C. $20,000 D. $25,000
Answer: C
Explanation: NPV = (30,000/(1.05) + 40,000/(1.05²) + 50,000/(1.05³)) - 100,000 = $20,000.