Exam Code : CTL-001
Exam Name : Certified Team Leader (CTL) Certification
Vendor Name :
"GAQM"
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CTL-001 Actual Questions
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Certified Team Leader (CTL) Certification
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What are the five stages of team development?
Forming, Storming, Norming, Performing, Adjourning
Low, Medium, Intermediate, High, Effective
Instigating, Developing, Shaping, Trimming, Finishing
Build, Develop, Educate, Motivate, Execute
Which of the following is not a tool for better listening?
Verbal cues (such as leaning forward or nodding)
Making eye contact appropriately
Helping the other person complete their idea
Asking questions to clarify your understanding
True or False: It's always a good idea to be an optimist.
True
False
True or False: When our reality matches expectations, people feel in control.
True
False
Supervisors who work well with most people but find it difficult to handle discipline problems and immature people have which Style Profile?
Style Profile 1-2 (Telling - Selling)
Style Profile 2-3 (Selling - Participating)
Style Profile 3-4 (Participating - Delegating)
None of the above
True or False: Being effective is one of the keys to self-leadership.
True
False
Why might a team fail?
Internal competition
No external support
Poor communication
Any of these reasons
True or False: Team contracts were popular ten years ago, but they should no longer be used.
True
False
Features that make work naturally rewarding include competence, self-direction, rewards, and
.
Principle
Power
Purpose
Product
In the SPIRIT model for setting goals, the S stands for:
Spectacular
Specific
Singular
Starting
As a self-leader, you are responsible for:
Knowing your goals
Directing behavior of others
Arranging training for your team
Knowing your teams ability to perform
We can easily discuss self-leadership in terms of:
Three corners
Four pillars
The ABC model
Internal Phases
According to the Glenn Parker, which of the following team player types wears the hat of the Devil's Advocate?
TheContributor
The Contortionist
The Challenger
None of the above
Which of the following is the last step in the (employee development) coaching model?
Asking where the employee thinks they are and where they want to be
Asking the employee's opinion
Asking the employee what steps they will take to get where they want to be
Giving feedback to the employee and asking how they might improve their process
Which of the following is not a requirement for building team trust?
Honesty
Openness
Consistency
A specific goal
True or False: Phrases like "uh-huh," "OK," yes," or "Go on" are invitations for someone else keep talking.
True
False
True or False: During a survey of Yale graduates, only 3% of the graduates set goals, but that 3% earned more money and were more successful than the other 97% put together.
True
False
True or False: Trust is an important part of team development.
True
False
Companies and institutions commonly hire leaders with
A strong position in negotiating.
Experience in tricking business partners.
Integrity and expertise.
A strong link to local traditions
In addition to setting goals, self-leaders can describe the overall for their life.
Properties
Value
Vision
Knowledge