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Certificate of Veterinary Practice Management
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Karen, the practice manager, oversees all aspects of ABC Animal Hospital. Karen
is viewed as being a dreamer; she does not understand all aspects of the veterinary business, but always completes her job. Employees tend to be rude to Karen in their dealing with her. Under the Contingency Leadership Theory, what type of
leadership style does Karen have?
Situational
Task oriented
Motivational
Relationship oriented
Under the Contingency Leadership Theory, Karen has a task oriented leadership style. Task oriented leaders focus on getting the task completed, rather than the people involved in completing the task.
Under the Model Infection Control Plan for Veterinary Practices, what protective
action should be taken during the intake of animals?
Avoid bringing aggressive or potentially infectious animals in through the reception area
Wear appropriate protective outerwear, and wash hands before and after examination of individual animals or animal groups
If an animal is suspected of having a notifiable infectious or a foreign animal disease, consult with the State Veterinarian
Wear gloves and facial protection
Under the Model Infection Control Plan for Veterinary Practices, avoiding bringing aggressive or potentially infectious animals in through the reception area
is a protective action. If they must come through the main entrance, if possible, carry the animal or place it on a gurney so that it can be taken directly into a designated examination room.
The Veterinary Hospital Manager’s Association classifies job descriptions based
on duties and responsibilities in the hospital. Although there are many crossovers, what is the primary difference between an office manager and a practice
manager?
Office managers primarily deal with the front desk, while the scope of practice managers is hospital wide
Office managers are responsible for seeing that administrative policies are met and a practice manager is charged with the responsibility of managing the business activities
Office managers are supervisors, while practice managers are managers
Office managers do not have a degree, while a practice manager does
Although there are many crossovers, the primary difference is that office managers are responsible for seeing that administrative policies are met and a practice manager is charged with the responsibility of managing the business activities. In general, office managers perform many tasks relating to human resources and public relations, while practice managers perform more tasks related to organizational function, law, and ethics.
The ancillary services expense account (from the American Animal Hospital
Association’s chart of accounts) details expenses that occur from which of the following activities?
Office visits
Surgery
Vaccinations
Boarding
The ancillary services expense account (from the American Animal Hospital Association’s chart of accounts) details expenses that occur from boarding. Food, grooming, and retail products also fall into this category.
What is the professional association for equine veterinarians, with a mission to improve the health and welfare of horses and further professional development, called?
Society for Theriogenology
American Horse Show Association
American Association of Equine Practitioners
Society for Equine Practitioners
The professional association for equine veterinarians, with a mission to improve the health and welfare of horses and further professional development, is called the American Association of Equine Practitioners (AAEP).
An effective veterinary appointment schedule should accomplish which of the
following two goals?
Be filled to capacity and no time overlap
Keep the veterinarians as busy as possible and eliminate technical staff down time
Eliminate client wait time and maximize efficiency of staff
Client convenience and slots filled according to staffing availability
An effective veterinary appointment schedule should accomplish two goals: eliminate client wait time and maximize efficiency of staff. Because appointment
schedules are arranged on blocks of time, the minimum time slots for availability should be between 10 - 20 minutes, depending on the procedure to be performed.
When considering the safety of operating a surgical laser, which of the following
injuries poses the greatest risk to employees?
Hair loss
Allergic reaction
Skin burns
Eye damage
When considering the safety of operating a surgical laser, eye damage poses the greatest risk to employees. The cornea and lens of the eye focus the light beam to a very small spot on the retina. Vision damage is usually severe and can result in blindness.