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Entry Certificate in Business Analysis 2025

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Question: 510

ss analyst take to validate the performance requirements?

ting the system with simulated user loads during peak times hering historical data on user traffic patterns

nsulting with the IT department about system capabilities nducting a competitive analysis of similar systems

nation: Simulated user load testing and historical data analysis are essential to validate that th can perform under expected peak conditions.

ion: 511

of the following is a characteristic of a well-formed requirement? en to interpretation

cumented in a single format bject to frequent changes

nation: A well-formed requirement must be testable, meaning it can be validated through spe

In a project to implement a new online booking system, stakeholders express concerns about the system’s ability to handle peak traffic during holiday seasons. Which of the following approaches should the busine

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criteria to ensure it has been met.

Question: 512

Considering a situation where a requirement change is proposed late in the project, what factors should be assessed to evaluate its impact effectively?

The cost implications of implementing the change
The potential benefits that the change might bring
The original project timeline and whether it can accommodate the change
The opinion of only the project manager on the change Answer: A, B, C

Explanation: Assessing cost implications, potential benefits, and the feasibility of the change within the existing timeline are critical in evaluating its impact. Relying exclusively on the project manager's opinion disregards the broader stakeholder perspective.

oject involving multiple external vendors, how should a business analyst approach the ement of requirements to ensure alignment across all parties?

velop a centralized requirements repository accessible by all vendors nduct regular alignment meetings to discuss requirements and changes

ow each vendor to define requirements independently to expedite processes ablish clear communication protocols for reporting changes in requirements

nation: A centralized repository, regular meetings, and clear communication protocols help e ment. Independent vendor definitions can lead to inconsistencies.

ion: 514

lyzing the potential value of a new mobile payment solution, which of the following factors should siness analyst consider to assess its impact on customer satisfaction?

speed of transaction processing number of payment options available security measures implemented

marketing strategy for promoting the solution

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Explanation: Transaction speed, variety of payment options, and security are all critical factors that directly influence customer satisfaction with a payment solution.

Question: 515

What is the purpose of creating a stakeholder engagement plan?

To outline communication strategies and engagement activities with stakeholders
To document project deliverables
To assess project risks
To define project timelines Answer: A

Explanation: A stakeholder engagement plan details how to effectively communicate and interact with stakeholders throughout the project lifecycle, ensuring their needs and concerns are addressed.

ion: 516

ssessing risks for a new product launch, a business analyst discovers that market conditions volatile. What should be the focus of the risk assessment process?

torical sales data from previous launches

rket research on competitors' product launches

nario planning to understand different market conditions ancial forecasts based on current sales trends

nation: Scenario planning allows for a proactive approach to understanding potential market es and preparing strategies accordingly.

ion: 517

modeling technique is useful for documenting business processes in a visual format, often u rdized symbols and notations?

MN (Business Process Model and Notation)

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UML Diagrams
Flowcharting
Entity-Relationship Modeling Answer: A

Explanation: BPMN provides a standardized graphical notation for depicting business processes, allowing for clear communication and understanding among stakeholders.

Question: 518

In situations where business objectives evolve, what is the most effective way to ensure that requirements are updated accordingly?

Ignoring the changes in business objectives
Conducting a requirement review with relevant stakeholders
Making unilateral decisions on requirements changes
er: B, D

nation: Conducting a review with stakeholders ensures that all perspectives are considered, a ng existing requirements to new objectives helps identify necessary updates to maintain alig

ion: 519
document outlines the high-level requirements and objectives of a project? ject Charter
quirements Specification siness Case
sibility Study er: A
nation: The Project Charter is a high-level document that outlines the project’s objectives, sc akeholders, serving as a foundation for further planning.

ion: 520

enario where stakeholders want to enhance customer engagement through a mobile app, whi
Mapping existing requirements to the new objectives Answ

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method should the business analyst use to define the future state effectively?

Create detailed technical specifications for the app
Facilitate a brainstorming session with stakeholders
Analyze existing customer feedback on digital platforms
Survey competitors about their engagement strategies

Explanation: Analyzing existing customer feedback helps pinpoint specific areas for enhancement, ensuring the future state aligns with user expectations.

Question: 521

When proposing improvements to an existing solution, which of the following should a business analyst consider as potential actions to increase its value?

hancing user interface design based on user feedback nducting a competitor analysis to identify market trends reasing the budget for marketing the solution to users

nation: Eliminating underutilized features can streamline the solution and enhance user satisf cing user interface design based on feedback directly improves usability. Conducting a comp is can provide insights into market trends that inform necessary improvements. Increasing th ting budget may not directly increase value without addressing the solution's core issues.

ion: 522

company implemented a new inventory management system. After three months, they noti ockouts occurred 15% more often than before the implementation. What performance measu the business analyst focus on to evaluate the effectiveness of the new system?

stomer satisfaction rates ck turnover ratio

erage order fulfillment time entory accuracy percentage

Eliminating features that are underutilized by users

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Explanation: The stock turnover ratio evaluates how efficiently inventory is managed and is crucial for assessing the performance of the new inventory management system.

Question: 523

To detail project milestones
To assess project risks
To define technical specifications
To provide high-level project objectives and authorize the project Answer: D

Explanation: A project charter outlines the project's high-level objectives, scope, and authorization, serving as a foundational document that initiates the project.

ion: 524

company is analyzing its sales processes to identify inefficiencies. What combination of ques should the business analyst employ to assess the current state comprehensively?

nduct focus groups with sales staff and customers alyze sales data to identify trends and outliers

chase a benchmarking report from an industry analyst plement new sales software without analysis

nation: Combining qualitative insights from focus groups with quantitative data analysis prov ounded understanding of the current inefficiencies.

ion: 525

versity implemented a new student information system, but faculty report difficulty accessing data. What performance measure should be assessed to evaluate the effectiveness of the sy

User satisfaction ratings

mber of support tickets submitted erage time to access student records tem uptime percentage

Quest A retail techni

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Explanation: Average time to access student records directly reflects the system's usability and efficiency in meeting faculty needs.

A recent analysis reveals that a business solution has significant gaps in performance measures. What steps should the business analyst take to address these gaps effectively?

Identifying and documenting the specific performance metrics that are lacking
Implementing immediate changes to the solution based on gut feelings
Collaborating with stakeholders to redefine acceptable performance standards
Conducting a post-implementation review to assess the current state Answer: A, C, D

nation: Identifying specific metrics that are lacking provides a clear focus for improvement. orating with stakeholders helps redefine acceptable standards based on collective insights. cting a post-implementation review assesses the current state and informs necessary changes diate changes based on gut feelings can lead to ineffective solutions.

ion: 527

ontext of preparing for elicitation, which of the following activities are essential for underst ope and objectives of the elicitation process, especially when dealing with a complex project ing multiple stakeholders?

viewing existing documentation to identify gaps

nducting informal discussions with stakeholders to gather preliminary insights ining the boundaries of the project and identifying key deliverables

veloping a communication plan to manage stakeholder expectations er: A, C

nation: Reviewing existing documentation helps identify gaps that need addressing, while def undaries and key deliverables ensures the elicitation process is focused and effective.

ion: 528

er story format, which component is essential to describe the user’s need?

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Priority ranking
Acceptance criteria
Project timeline
Budget estimation Answer: B

Explanation: Acceptance criteria define the conditions under which a user story is considered complete, clarifying the user's need and expectations.

Question: 529

During the requirements validation process, a business analyst identifies that certain requirements are inconsistent with the organization's strategic goals. What actions should they take?

Ignore the inconsistencies if the requirements are strongly supported by stakeholders
Discuss the inconsistencies with stakeholders to realign requirements with strategic goals
vise the strategic goals to accommodate the conflicting requirements er: B, C
nation: Discussing inconsistencies with stakeholders and documenting them are essential. Ign revising strategic goals can undermine project integrity.

ion: 530

stakeholder interviews, a business analyst encounters a stakeholder who is resistant to chan trategies can be employed to engage this stakeholder effectively?

knowledge their concerns and provide data to address them miss their concerns as irrelevant to the project's goals
olve them in the decision-making process to increase buy-in er to implement their suggestions as a compromise

er: A, C

nation: Acknowledging concerns and involving stakeholders in decision-making foster engag ssing concerns is counterproductive and offers should be handled sensitively.

ion: 531
Document the inconsistencies and escalate the issue to project management
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In the context of requirements analysis, what is the significance of using modeling techniques, such as use case diagrams or process flowcharts?

They help visualize and clarify requirements for better understanding
They provide a means to estimate project costs
They are only necessary for technical teams
They can replace the need for detailed documentation

Explanation: Modeling techniques help visualize and clarify requirements, making them easier to understand and communicate among stakeholders.