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GCP8-System Consultant, Genesys WFM
https://killexams.com/pass4sure/exam-detail/GE0-806
Which of the following statements is true?
An Agent must have only one contract, but can be scheduled for multiple shifts.
An Agent does not new to have a contract, but must work for at least one shift,
An Agent can have multiple contracts, but must be scheduled only for one shift.
An Agent can have any number of contracts and can be scheduled for any number of shifts.
Breaks and are created together?
Which are valid scenario elements you can use when creating a schedule scenario? Choose 4 answers
What does synchronization of daily schedules mean?
All Agents in a team start a shift within specified threshold
All shifts in a schedule scenario are automatically synchronized with shifts in Master schedule
Every Agent starts a shift within a specified threshold for a specific period
An Agent using WFM Web for Agents can propose a trade to which of the following? \ Choose 3 answers
To a community where community are all Agents in the same Team
To a community where community are all Agents in an entire Organization
To a community where community are all Agents on the same site
To a community where community are all Agents in a Configured Agent Group
How do you guarantee the same day-off for a team while their start times on a work day may vary?
Is there a limit on the number of Activities configurable in Genesys WFM for a site?
What is the relations between Agents and contracts?
Contracts determine the types of calls that can be routed to an Agent
Agents are automatically assigned a Termination Date if they do not have a Contract