ITILFND-V4 Dumps
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ITIL 4 Foundation
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Question: 562
Which dimension considers how knowledge assets should be protected? A . Organizations and people
B . Partners and suppliers
C . Information and technology D . Value streams and processes
Question: 563
Which guiding principle recommends standardizing and streamlining manual tasks? A . Optimize and automate
B . Collaborate and promote visibility C . Focus on value
D . Think and work holistically
Question: 564
What are ’engage’, ‘plan’ and ‘improve’ examples of? A . Service value chain activities
B . Service level management C . Service value chain inputs D . Change control
Question: 565
Which is included in the purpose of the ‘design and transition’ value chain activity? A . Ensuring that service components are available when needed
B . Providing transparency and good stakeholder relationships C . Supporting services according to specifications
D . Continually meeting stakeholder expectations for costs
Question: 566
Which describes a set of defined steps for implementing improvements? A . The ‘improve’ value chain activity
B . The ‘continual improvement register’ C . The ‘continual improvement model’
D . The ‘engage’ value chain activity
Question: 567
Ann, a member of the finance department at a large corporation, has submitted a suspicious email she received to the information security team. The team was not expecting an email from Ann, and it contains a PDF file inside a ZIP compressed archive. The information security learn is not sure which files were opened. A security team member uses an air-gapped PC to open the ZIP and PDF, and it appears to be a social engineering attempt to deliver an exploit.
Which of the following would provide greater insight on the potential impact of this attempted attack? A . Run an antivirus scan on the finance P
C . Use a protocol analyzer on the air-gapped P E . Perform reverse engineering on the document. F . Analyze network logs for unusual traffic.
G . Run a baseline analyzer against the user’s computer.
Question: 568
What is a means of enabling value co-creation by facilitating outcomes that customers want to achieve, without the customer having to manage specific costs and risks?
A . Service management
B . Continual improvement C . A service
D . An IT asset
Question: 569
Which is NOT a component of the service value system? A . The guiding principles
B . Governance C . Practices
D . The four dimensions of service management
Question: 570
Which statement about emergency changes is CORRECT?
A . The testing of emergency can be eliminated in order to implement the change quickly
B . The assessment and authorization of emergency changes is expedited to ensure they can be implemented quickly
C . Emergency changes should be authorized and implemented as service requests
D . Emergency changes must be fully documented before authorization and implementation
Question: 571
Which is a key requirement for a successful service level agreement? A . It should be written in legal language
B . It should be simply written and easy to understand
C . It should be based on the service provider’s view of the service D . It should relate to simple operational metrics
Question: 572
Which guiding principle recommends eliminating activities that do not contribute to the creation of value? A . Start where you are
B . Collaborate and promote visibility C . Keep it simple and practical
D . Optimize and automate
Question: 573
What is a recommendation of the ‘focus on value’ guiding principle? A . Make ‘focus on value’ a responsibility of the management
B . Focus on the value of new and significant projects first C . Focus on value for the service provider first
D . Focus on value at every step of the improvement
Question: 574
Which is a service request?
A . Requesting a workaround for an issue
B . Requesting information about how to create a document C . Requesting an enhancement to an application
D . Requesting investigation of a degraded service
Which is NOT a component of the service value system? A . The guiding principles
B . Governance C . Practices
D . The four dimensions of service management
Question: 576
Which is part of service provision?
A . The management of resources configured to deliver the service B . The management of resources needed to consume the service
C . The grouping of one or more services based on one or more products D . The joint activities performed to ensure continual value co-creation
Question: 577
Which practice has a purpose to support the quality of the service by handling all agreed user initiated service requests?
A . Change control
B . IT asset management C . Service desk
D . Service request management
Question: 578
When should a full risk assessment and authorization be carried out for a standard change? A . Each time the standard change is implemented
B . When the procedure for the standard change is created C . At least once a year
D . When an emergency change is requested
Question: 579
Which statement about outcomes is CORRECT?
A . An outcome can be enabled by more than one output B . Outcomes are how the service performs
C . An output can be enabled by one or more outcomes D . An outcome is a tangible or intangible activity
Question: 580
What is warranty?
A . Assurance that a product or service will meet agreed requirements B . The amount of money spent on a specific activity or resource
C . The functionality offered by a product or service to meet a particular need D . The perceived benefits, usefulness and importance of something
Question: 581
Which practice has a purpose that includes ensuring that risks have been properly assessed? A . Service configuration management
B . Problem management
C . Service level management D . Change control
Question: 582
Which statement about a ‘continual improvement register’ is CORRECT? A . It should be managed at the senior level of the organization
B . It should be used to capture user demand
C . There should only be one for the whole organization D . It should be re-prioritized as ideas are documented
Question: 583
Which is included in the purpose of the ‘design and transition’ value chain activity? A . Ensuring that service components are available when needed
B . Providing transparency and good stakeholder relationships C . Supporting services according to specifications
D . Continually meeting stakeholder expectations for costs
Which statement about service desks is CORRECT?
A . The service desk should work in close collaboration with support and development teams B . The service desk should rely on self-service portals instead of escalation to support teams C . The service desk should remain isolated from technical support teams
D . The service desk should escalate all technical issues to support and development teams
Question: 585
Which statement about the steps to fulfill a service request is CORRECT? A . They should be complex and detailed
B . They should be well-known and proven C . They should include incident handling D . They should be brief and simple
Question: 586
Which statement about emergency changes is CORRECT?
A . The testing of emergency can be eliminated in order to implement the change quickly
B . The assessment and authorization of emergency changes is expedited to ensure they can be implemented quickly C . Emergency changes should be authorized and implemented as service requests
D . Emergency changes must be fully documented before authorization and implementation
Question: 587
What are ’engage’, ‘plan’ and ‘improve’ examples of? A . Service value chain activities
B . Service level management C . Service value chain inputs D . Change control
Question: 588
Which practice coordinates the classification, ownership and communication of service requests and incidents? A . Supplier management
B . Service desk
C . Problem management
D . Relationship management
Question: 589
Which practice updates information relating to symptoms and business impact? A . Service level management
B . Change control
C . Service request management D . Incident management