Exam Code : SIAMF
Exam Name : BCS Service Integration and Management Foundation
Vendor Name :
"Exin"
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BCS Service Integration and Management Foundation
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How can ISO/IEC 20000 best be used during the execution of a SIAM roadmap?
as the SIAM model
as the standard for prospective service providers
as means creating a collaborative culture for SIAM ecosystems
What is a mitigation for the risk of ineffective data segregation?
designing and implementing end-to-end security management
documenting the expected benefits
implementing clear policies for data, tooling and processes
regularly reviewing reports to confirm they are still fit for purpose
In which SIAM roadmap stage are roles and responsibilities allocated?
Discovery and Strategy
Implement
Plan and Build
Run and Improve
What is the focus of the customer organization layer?
delivery
integration
operation
strategy
The service desk for a particular SIAM ecosystem is provided by an internal service provider. Who is responsible for managing the performance of the service desk against their service targets?
customer organization
internal service provider
retained capabilities
service integrator
What is an objective of the Discovery and Strategy stage of the SIAM roadmap?
appoint the service integrator and provider
establish a governance framework
manage day to day service delivery
manage processes, teams, and tools
Which process manages escalations regarding the performance of a service provider?
business relationship management
incident management
service level management
supplier management