Salesforce-Certified-User-Experience-Designer
Salesforce Certified User Experience Designer
https://killexams.com/pass4sure/exam-detail/Salesforce-Certified-User-Experience-Designer
esigner wants to quickly mock up salesforce user interface experiences using a collection of prebuilt nents. The designers needed salesforce lighting design systems (SLDS) resources for their designs and pes such as base components tokens and designs patterns
ool or installation should best support their needs? hting design systems zip
ch plugin
ing design systems unmanaged package DS validator
on: 17
icks (CK) is incorporating Relationship Design principle into its business model and customer offering er possible. Choose 3 answers
ritizing Innovation over copying the competition
asing Salesforce updates in managed packages over unmanaged packages aming products in terms of user value over features and functions
ritize engagement number of impressions
overing customer needs over broadcasting product benefits
on: 18
Question: 16
A UX d
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Following a human-centered design process approach, Cloud Kicks is preparing a user feedback session for an app that is not performance as anticipated.
In which two ways could confirmation bias be avoided? Choose 2 answers
Interview users about the intended use of the product to support the questionnaire creation.
Obtain user feedback to reinforce known assumptions and support design decisions.
Diversity feedback by ensuring it features as many unique perspective as possible.
Review questions to remove assumptions about issues or problem not supported by quantitative data.
Question: 19
A company provides a way for customers to shop for homes and contact real estate agents online. The company’s brokers use some of the Salesforce standard functionality to track home buyers.
Which three standard Salesforce objects should be used in this experience? Choose 3 answers
Property
Lead
Contact
ress
on: 20
esigner wants to understand the mental model of employees who have requested a new internal commu ef specifies what the employees should be able to do on the site, but the designer needs to suggest a suit cture.
echnique should be used?
Test
nitive Walkthrough Testing
Sorting
on: 21
hould a UX designer differentiate between a voice and a tone? ce reflects the expression and the tone is the way one designs
Voice reflects the character and tone is one’s strength Voice reflects the frequency and tone is one’s pitch
ce reflects the personality and tone is the way ones speaks
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Question: 22
A UX Designer wants to quickly mock up Salesforce user Interface experiences using a collation of prebuilt components. The designer need sales lightning resources for their design and prototype such as based components, tokens, design patterns.
Which tool to install should need?
Lightning Design system Zip
Sketch plugin
Lightning Design system Unmagaged Package
SLDS Validator
Question: 23
which three ways should a UX Designer customize the Salesforce Help Menu to meet this request? Choose
vide the user with a site map of all the content. links to printable tipsheets or training videos.
te a just-in-time pop-up content based on new feature rollouts. vide access to specific Trailhead or MyTrailhead content.
links to a company dictionary or glossary of key terms.
on: 24
icks (CK) is going to launch a new Salesforce process for its Customer Service team. After Launch, C re the process is working well for its customer service representatives.
hree Salesforce tools should be used to track and measure the adoption of the new process? Choose 3 a Engagement Dashboard and Report
om Permission Sets
sforce Surveys for user Satisfaction ualforce App
ter polls
on: 25
Cloud Kicks’ Sales team needs in-App Guidance for key functions and processes so they can maximum their time. In 3
answers
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The UX Designer at Cloud Kicks is considering using a custom Lightning component to fulfill a specific business requirement.
Which two best practices should be considered? Choose 2 answers
Prioritize Aura markup even if there is a Lightning Web Component (LWC) available.
Find the dosest Salesforce Lightning Design System (SLDS) Blueprint to help inform the custom Lightning component.
Create HTML markup and link the SLDS stylesheet via static Resource.
Exhaust the list of available base Lightning component in the component Library.