500-444 Dumps 500-444 Braindumps 500-444 Real Questions 500-444 Practice Test 500-444 Actual Questions Cisco 500-444 Cisco Contact Center Enterprise Implementation and Troubleshooting (CCEIT) https://killexams.com/pass4sure/exam-detail/500-444 Question: 216 Which powerful tool supports Element Grouping, Time of Day routing, and Call Admission Control? A. VGW B. CUSP C. CUBE D. CUCM Answer: D Question: 217 To which Cisco Unified Communications Manager configuration object should the call be transferred to maintain end-to-end reporting context when an agent transfers a call to another ICM Skill Group? A. CTI route point B. Agent IP phone C. Route pattern D. Translation pattern Answer: A Question: 218 Which two certificates do the Cisco Finesse primary and secondary servers accept when HTTPS protocol is used to access the administration console or agent desktop in Cisco Finesse? (Choose two.) A. Domain validation certificate B. Digital certificate C. Self-signed certificate D. Certificate authority certificate E. Root certificate Answer: A,C,D Explanation: https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/finesse/finesse_1151/Admin/guide/CFIN_BK_C0CD262D_00_cisco- finesse-administration-guide-1151/CFIN_BK_C0CD262D_00_cisco-finesse-administration-guide-1151_chapter_01001.pdf Question: 219 Which two validations will be completed for the PCCE production deployment model on an ESXi server? (Choose two.) A. Linux verification for containers. B. The hypervisor provides enough power. C. The lab is deployed properly. D. Ensure that the correct servers are on the correct sides. E. Correct RAM and CPU are being deployed. Answer: A,C,E Question: 220 Which tool manages IIS certificates on the CCE servers? A. System CLI B. Keytool C. SSLUtil D. OPENSSL Answer: C Question: 221 Which sync is triggered when an administrator performs any create, update, or delete operation on a specific configuration item? A. Automated differential B. Push C. Manual differential D. OnDemand Answer: C Question: 222 What is used to build VXML applications? A. Configuration Manager B. PCCE Web Administration Manager ( C. G) D. Call Studio development platform E. Script Editor tool Answer: C Question: 223 What is important to remember about VMs when deploying Direct Attached Storage (DAS) only systems? A. Failure of a physical server brings down only specific VMs allocated to that specific storage and installed on that VMware vSphere Host. B. Failure of a physical server doesn't bring down all the VMs that are installed on that VMware vSphere Host. C. Failure of a VM brings down all the components that are installed on the V D. Failure of a VM doesn't bring down all the components that are installed on the V Answer: A Question: 224 Which telephony deployment is between a TDM trunk and a VOIP? A. CUCM B. CUBE C. Voice gateway (VGW) D. CUSP Answer: B Question: 225 How is a call assigned to a call type in the PCCE system? A. when the call terminates, and data is written to the Cisco TCD table B. when the call is first post-routed from Cisco Unified Customer Voice Portal C. when the call is routed to an agent D. when a call-routing script hits the first Queue to Skill Group node Answer: A Question: 226 Which team is responsible for ensuring that servers designated for use by CCE VMs meet these requirements, including but not limited to Storage System Performance and IOPS (Input/Output Operations Per Second) Requirements? A. Design team B. Deployment team C. Support Team D. Sales team Answer: C Question: 227 How are remote sites added? A. PG Setup B. Initialization Wizard C. SPOG interface D. Websetup Answer: A Question: 228 What must be enabled on the CUIC server for CUIC reports to show up in Finesse? A. PROXY B. Cross Origin Resource Sharing (CORS) C. Hazelcast D. JSONP Answer: B Explanation: https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/pcce/pcce_12_5_1/release/guide/pcce_b_1251_pcce-release- notes/pcce_b_1251_pcce-release-notes_chapter_010.pdf Question: 229 Which three modes can implement single sign-on in PCCE? (Choose three.) A. Non-SSO B. SSO C. ldS D. ldP E. SAML F. Hybrid Answer: A,B,F Explanation: â SSO - Enable all agents and supervisors in the deployment for SSO. â Hybrid - Enable agents and supervisors selectively in the deployment for SSO. ... â Non-SSO - Continue to use existing Active Directory-based and local authentication, without SSO. https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/pcce/pcce_12_6_1/maintenance/guide/pcce_b_features-guide- 1261/pcce_b_features-guide-1261_chapter_01110.html Question: 230 Which account does PCCE wizard use for logins to access the appropriate server and enable interfaces, databases, and protocols? A. Setup login B. Windows login C. Local administrator login D. Service Account login Answer: C Question: 231 Which three statements describe fails in the high availability of Cisco Unified Intelligent Contact Management central controller? (Choose three.) A. If ICM Logger side A fails, router side B cannot send historical info to ICM Logger side A and is limited to ICM Logger side B. If the private LAN fails, the Peripheral Gateways are used to help determine the active call router side of the duplex pair. C. If ICM Logger side A fails, the impact of call processing is limited to ICM call router side D. If one ICM call router of a duplex pair of Cisco Unified ICM call routers fails, the surviving ICM call router recognizes the failure when it receives no response to heartbeats over the private LA E. There is no impact on call processing during a Cisco Unified ICM Logger failure. F. During Cisco Unified ICM call router failover processing, calls in progress in Cisco Unified Customer Voice Portal are disconnected, but all new calls are processed successfully. Answer: A,B,C Question: 232 What are two upgrades for Common Ground? (Choose two.) A. updates IP address as appropriate B. in-place upgrades exist on VMs C. updates Hostname as appropriate D. includes migration of windows registry E. includes database migration Answer: A,C Question: 233 Which service must be restarted after modifying the Java Keystore on the CVP servers? A. Cisco CVP Call server B. Cisco CVP VXML server C. Client license service D. Cisco CVP WebServicesManager Answer: D Question: 234 What is an enterprise-focused Session Border Controller (SBC) providing voice and video connectivity from the enterprise IP network to service provider SIP trunks? A. CUCM B. CUBE C. CVP D. DNIS Answer: B Question: 235 What are two functions of the Cisco CiscoCertUtil tool? (Choose two.) A. is supported on servers running Linux Server B. generates certificate signing requests (CSR) C. generates self-signed certificates in the PEM format, which is an X509 extension D. creates a log file pertaining to the operations that it performs for troubleshooting E. validates any certificate Answer: A,B,D 6$03/( 48(67,216 7KHVH TXHVWLRQV DUH IRU GHPR SXUSRVH RQO\ )XOO YHUVLRQ LV XS WR GDWH DQG FRQWDLQV DFWXDO TXHVWLRQV DQG DQVZHUV .LOOH[DPV FRP LV DQ RQOLQH SODWIRUP WKDW RIIHUV D ZLGH UDQJH RI VHUYLFHV UHODWHG WR FHUWLILFDWLRQ H[DP SUHSDUDWLRQ 7KH SODWIRUP SURYLGHV DFWXDO TXHVWLRQV H[DP GXPSV DQG SUDFWLFH WHVWV WR KHOS LQGLYLGXDOV SUHSDUH IRU YDULRXV FHUWLILFDWLRQ H[DPV ZLWK FRQILGHQFH +HUH DUH VRPH NH\ IHDWXUHV DQG VHUYLFHV RIIHUHG E\ .LOOH[DPV FRP $FWXDO ([DP 4XHVWLRQV .LOOH[DPV FRP SURYLGHV DFWXDO H[DP TXHVWLRQV WKDW DUH H[SHULHQFHG LQ WHVW FHQWHUV 7KHVH TXHVWLRQV DUH XSGDWHG UHJXODUO\ WR HQVXUH WKH\ DUH XS WR GDWH DQG UHOHYDQW WR WKH ODWHVW H[DP V\OODEXV %\ VWXG\LQJ WKHVH DFWXDO TXHVWLRQV FDQGLGDWHV FDQ IDPLOLDUL]H WKHPVHOYHV ZLWK WKH FRQWHQW DQG IRUPDW RI WKH UHDO H[DP ([DP 'XPSV .LOOH[DPV FRP RIIHUV H[DP GXPSV LQ 3') IRUPDW 7KHVH GXPSV FRQWDLQ D FRPSUHKHQVLYH FROOHFWLRQ RI TXHVWLRQV DQG DQVZHUV WKDW FRYHU WKH H[DP WRSLFV %\ XVLQJ WKHVH GXPSV FDQGLGDWHV FDQ HQKDQFH WKHLU NQRZOHGJH DQG LPSURYH WKHLU FKDQFHV RI VXFFHVV LQ WKH FHUWLILFDWLRQ H[DP 3UDFWLFH 7HVWV .LOOH[DPV FRP SURYLGHV SUDFWLFH WHVWV WKURXJK WKHLU GHVNWRS 9&( H[DP VLPXODWRU DQG RQOLQH WHVW HQJLQH 7KHVH SUDFWLFH WHVWV VLPXODWH WKH UHDO H[DP HQYLURQPHQW DQG KHOS FDQGLGDWHV DVVHVV WKHLU UHDGLQHVV IRU WKH DFWXDO H[DP 7KH SUDFWLFH WHVWV FRYHU D ZLGH UDQJH RI TXHVWLRQV DQG HQDEOH FDQGLGDWHV WR LGHQWLI\ WKHLU VWUHQJWKV DQG ZHDNQHVVHV *XDUDQWHHG 6XFFHVV .LOOH[DPV FRP RIIHUV D VXFFHVV JXDUDQWHH ZLWK WKHLU H[DP GXPSV 7KH\ FODLP WKDW E\ XVLQJ WKHLU PDWHULDOV FDQGLGDWHV ZLOO SDVV WKHLU H[DPV RQ WKH ILUVW DWWHPSW RU WKH\ ZLOO UHIXQG WKH SXUFKDVH SULFH 7KLV JXDUDQWHH SURYLGHV DVVXUDQFH DQG FRQILGHQFH WR LQGLYLGXDOV SUHSDULQJ IRU FHUWLILFDWLRQ H[DPV 8SGDWHG &RQWHQW .LOOH[DPV FRP UHJXODUO\ XSGDWHV LWV TXHVWLRQ EDQN DQG H[DP GXPSV WR HQVXUH WKDW WKH\ DUH FXUUHQW DQG UHIOHFW WKH ODWHVW FKDQJHV LQ WKH H[DP V\OODEXV 7KLV KHOSV FDQGLGDWHV VWD\ XS WR GDWH ZLWK WKH H[DP FRQWHQW DQG LQFUHDVHV WKHLU FKDQFHV RI VXFFHVV 7HFKQLFDO 6XSSRUW .LOOH[DPV FRP SURYLGHV IUHH [ WHFKQLFDO VXSSRUW WR DVVLVW FDQGLGDWHV ZLWK DQ\ TXHULHV RU LVVXHV WKH\ PD\ HQFRXQWHU ZKLOH XVLQJ WKHLU VHUYLFHV 7KHLU FHUWLILHG H[SHUWV DUH DYDLODEOH WR SURYLGH JXLGDQFH DQG KHOS FDQGLGDWHV WKURXJKRXW WKHLU H[DP SUHSDUDWLRQ MRXUQH\ 'PS .PSF FYBNT WJTJU IUUQT LJMMFYBNT DPN WFOEPST FYBN MJTU .LOO \RXU H[DP DW )LUVW $WWHPSW *XDUDQWHHG