GCX-ARC Dumps GCX-ARC Braindumps GCX-ARC Real Questions GCX-ARC Practice Test GCX-ARC Actual Questions Genesys GCX-ARC Genesys Cloud CX: Architect Certification https://killexams.com/pass4sure/exam-detail/GCX-ARC Question: 120 Which of the following components can be configured to read and write data from a CRM? A. Set UUI Data B. Get Participant Data C. Call Data Action D. Set Participant Data Answer: D Question: 121 Select the types of scheduling available in Genesys Cloud. (Choose two.) A. Manual Scheduling B. Load based Scheduling C. Automated Scheduling D. All of the above Answer: A,B,C Question: 122 Which of the following feature is used to test the created flow before it goes live? A. Validate B. Publish C. Test D. Debug Answer: C Question: 123 You are the administrator of a contact center and assigned to advertise an upcoming product to your customers. Choose all the correct options for this scenario. (Choose two.) A. Use an outbound campaign to promote the product. B. Use the directory feature for advertising the product. C. Use the prompt feature to play the product details every time customer dials your contact center. D. Use the data tables feature for advertising the product. Answer: A,C Question: 124 Where can you view agent evaluation scores, evaluation activity, and calibration activity in real time? A. Reports B. Performance>Agents C. Admin>Contact Center D. Admin>Quality Answer: D Explanation: Reference: https://help.mypurecloud.com/articles/quality-administrator-dashboard/ Question: 125 Which speech recognition feature is enabled by default for new Inbound call flows? A. Enable speech recognition for the entire flow B. Company Directory speech recognition C. Complete match timeout D. Incomplete match timeout Answer: B Question: 126 How many ways are there to initiate a secure call flow? A. Two B. Three C. Four D. Five Answer: D Question: 127 What is the minimum value for the number of times to repeat a menu? A. 1 B. 2 C. 5 D. 0 Answer: D Question: 128 The Utilization feature of Genesys Cloud allows administrators to configure: (Choose three.) A. The maximum capacity that an agent may handle simultaneously for each supported media type B. The after call work time for each media type C. The length of time that an agent may spend on each media type D. The number of different media types that an agent may handle simultaneously E. The media types that can interrupt current interactions that an agent is handling Answer: A,D,E Explanation: Reference: https://help.mypurecloud.com/articles/utilization/ Question: 129 Select all the possible measurements for the selection timeout of every menu. (Choose two.) A. Hours B. Minutes C. Seconds D. Milliseconds E. Microseconds Answer: A,B,C Question: 130 Which feature is a way to group and segregate objects used in the contact center, such as Architect flows, queues, users, and campaigns, within the same organization? A. Prompts B. Schedule C. Divisions D. Decision Answer: C Question: 131 You are creating an In-queue call flow and need to inform customers about the approximate time to connect to the agent. Select the correct action. A. Hold Music B. Play Wait Time C. Play Estimated Wait Time D. Approximate Wait Time Answer: C Question: 132 Select all the required parameters for configuring the Salesforce data actions. (Choose three.) A. Username B. Access ID C. Password D. ARN Number E. Token Answer: A,C,E Question: 133 Which of the following components can be added to scripts? (Choose all that applies.) A. Visual Basic Control B. Text C. Call Flow D. Checkbox E. Web Page F. Image Answer: A,B,D,E,F Explanation: Reference: https://help.mypurecloud.com/articles/script-components/ Question: 134 The interaction may not route properly if the default language skill is not selected. A. True B. False Answer: A Question: 135 Which of the following are valid response actions under Call Analysis Responses for Outbound Dialing? (Choose three.) A. Transfer B. Transfer to ACD Flow C. Transfer to Outbound Flow D. Transfer to Flow E. Hangup F. Transfer to Secure Flow Answer: A,B,F Question: 136 Which definition matches the After Call Work option Optional? A. The agent is automatically placed into an After Call Work status and the system will automatically set them to Available when the After Call Timeout is reached. The agent may set themselves to Available if they complete their After Call Work early. B. The agent may or may not complete after call work. The system will set them to Available after an interaction completes. They are responsible for setting their availability appropriately if performing After Call Work. C. The agent is automatically placed into an After Call Work status and the system will automatically set them to Available when the After Call Timeout is reached. The agent may not set themselves to Available if they complete their After Call Work early. D. The agent is placed in an After Call Work status and must manually set their status back to available when their after call work is complete. Answer: D Explanation: Reference: https://help.mypurecloud.com/articles/configure-call-work-settings/ Question: 137 Select the correct format for a literal string expression for the following sentence: He said, âI will schedule the meeting for the specific time zone with AM/PM settingsâ. A. âHe said, ' I will schedule the meeting for the specific time zone with AM \ PM settingsââ B. He said, I will schedule the meeting for the specific time zone with AM \ PM settings C. âHe said, /" I will schedule the meeting for the specific time zone with AM // PM settings/ââ D. âHe said, " I will schedule the meeting for the specific time zone with AM \ PM settingsââ Answer: D Question: 138 If you navigate away from the page without saving the Script, you will not lose any work you have completed. A. True B. False Answer: A Explanation: Reference: https://help.mypurecloud.com/articles/create-script/ Question: 139 Which of the Performance views shows real-time data with historical metrics to give you both short term and long- term views? A. Reports B. Dashboards C. Dynamic Views D. All of the above Answer: C Explanation: Reference: https://help.mypurecloud.com/articles/about-reports-views-and-dashboards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