ITILFND-V4 Dumps ITILFND-V4 Braindumps ITILFND-V4 Real Questions ITILFND-V4 Practice Test ITILFND-V4 Actual Questions EXIN ITILFND-V4 ITIL 4 Foundation https://killexams.com/pass4sure/exam-detail/ITILFND-V4 Question: 562 Which dimension considers how knowledge assets should be protected? A . Organizations and people B . Partners and suppliers C . Information and technology D . Value streams and processes Answer: C Question: 563 Which guiding principle recommends standardizing and streamlining manual tasks? A . Optimize and automate B . Collaborate and promote visibility C . Focus on value D . Think and work holistically Answer: A Question: 564 What are ’engage’, ‘plan’ and ‘improve’ examples of? A . Service value chain activities B . Service level management C . Service value chain inputs D . Change control Answer: A Question: 565 Which is included in the purpose of the ‘design and transition’ value chain activity? A . Ensuring that service components are available when needed B . Providing transparency and good stakeholder relationships C . Supporting services according to specifications D . Continually meeting stakeholder expectations for costs Answer: D Question: 566 Which describes a set of defined steps for implementing improvements? A . The ‘improve’ value chain activity B . The ‘continual improvement register’ C . The ‘continual improvement model’ D . The ‘engage’ value chain activity Answer: C Question: 567 Ann, a member of the finance department at a large corporation, has submitted a suspicious email she received to the information security team. The team was not expecting an email from Ann, and it contains a PDF file inside a ZIP compressed archive. The information security learn is not sure which files were opened. A security team member uses an air-gapped PC to open the ZIP and PDF, and it appears to be a social engineering attempt to deliver an exploit. Which of the following would provide greater insight on the potential impact of this attempted attack? A . Run an antivirus scan on the finance P C . Use a protocol analyzer on the air-gapped P E . Perform reverse engineering on the document. F . Analyze network logs for unusual traffic. G . Run a baseline analyzer against the user’s computer. Answer: C Question: 568 What is a means of enabling value co-creation by facilitating outcomes that customers want to achieve, without the customer having to manage specific costs and risks? A . Service management B . Continual improvement C . A service D . An IT asset Answer: C Question: 569 Which is NOT a component of the service value system? A . The guiding principles B . Governance C . Practices D . The four dimensions of service management Answer: D Question: 570 Which statement about emergency changes is CORRECT? A . The testing of emergency can be eliminated in order to implement the change quickly B . The assessment and authorization of emergency changes is expedited to ensure they can be implemented quickly C . Emergency changes should be authorized and implemented as service requests D . Emergency changes must be fully documented before authorization and implementation Answer: B Question: 571 Which is a key requirement for a successful service level agreement? A . It should be written in legal language B . It should be simply written and easy to understand C . It should be based on the service provider’s view of the service D . It should relate to simple operational metrics Answer: B Question: 572 Which guiding principle recommends eliminating activities that do not contribute to the creation of value? A . Start where you are B . Collaborate and promote visibility C . Keep it simple and practical D . Optimize and automate Answer: C Question: 573 What is a recommendation of the ‘focus on value’ guiding principle? A . Make ‘focus on value’ a responsibility of the management B . Focus on the value of new and significant projects first C . Focus on value for the service provider first D . Focus on value at every step of the improvement Answer: D Question: 574 Which is a service request? A . Requesting a workaround for an issue B . Requesting information about how to create a document C . Requesting an enhancement to an application D . Requesting investigation of a degraded service Answer: B Question: 575 Which is NOT a component of the service value system? A . The guiding principles B . Governance C . Practices D . The four dimensions of service management Answer: D Question: 576 Which is part of service provision? A . The management of resources configured to deliver the service B . The management of resources needed to consume the service C . The grouping of one or more services based on one or more products D . The joint activities performed to ensure continual value co-creation Answer: A Question: 577 Which practice has a purpose to support the quality of the service by handling all agreed user initiated service requests? A . Change control B . IT asset management C . Service desk D . Service request management Answer: D Question: 578 When should a full risk assessment and authorization be carried out for a standard change? A . Each time the standard change is implemented B . When the procedure for the standard change is created C . At least once a year D . When an emergency change is requested Answer: B Question: 579 Which statement about outcomes is CORRECT? A . An outcome can be enabled by more than one output B . Outcomes are how the service performs C . An output can be enabled by one or more outcomes D . An outcome is a tangible or intangible activity Answer: A Question: 580 What is warranty? A . Assurance that a product or service will meet agreed requirements B . The amount of money spent on a specific activity or resource C . The functionality offered by a product or service to meet a particular need D . The perceived benefits, usefulness and importance of something Answer: A Question: 581 Which practice has a purpose that includes ensuring that risks have been properly assessed? A . Service configuration management B . Problem management C . Service level management D . Change control Answer: D Question: 582 Which statement about a ‘continual improvement register’ is CORRECT? A . It should be managed at the senior level of the organization B . It should be used to capture user demand C . There should only be one for the whole organization D . It should be re-prioritized as ideas are documented Answer: D Question: 583 Which is included in the purpose of the ‘design and transition’ value chain activity? A . Ensuring that service components are available when needed B . Providing transparency and good stakeholder relationships C . Supporting services according to specifications D . Continually meeting stakeholder expectations for costs Answer: D Question: 584 Which statement about service desks is CORRECT? A . The service desk should work in close collaboration with support and development teams B . The service desk should rely on self-service portals instead of escalation to support teams C . The service desk should remain isolated from technical support teams D . The service desk should escalate all technical issues to support and development teams Answer: A Question: 585 Which statement about the steps to fulfill a service request is CORRECT? A . They should be complex and detailed B . They should be well-known and proven C . They should include incident handling D . They should be brief and simple Answer: B Question: 586 Which statement about emergency changes is CORRECT? A . The testing of emergency can be eliminated in order to implement the change quickly B . The assessment and authorization of emergency changes is expedited to ensure they can be implemented quickly C . Emergency changes should be authorized and implemented as service requests D . Emergency changes must be fully documented before authorization and implementation Answer: B Question: 587 What are ’engage’, ‘plan’ and ‘improve’ examples of? A . Service value chain activities B . Service level management C . Service value chain inputs D . Change control Answer: A Question: 588 Which practice coordinates the classification, ownership and communication of service requests and incidents? A . Supplier management B . Service desk C . Problem management D . Relationship management Answer: B Question: 589 Which practice updates information relating to symptoms and business impact? A . Service level management B . Change control C . Service request management D . 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