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Exin EX0-100

ITIL Foundation Certificate in IT Service Management

Questions and Answers : 408
Q&A Update On : November 17, 2017
File Format : PDF
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Exam Simulator


Exin EX0-100

ITIL Foundation Certificate in IT Service Management

Exam Simulator Q&A : 408
Q&A Update On : November 17, 2017
File Format : Installable Setup (.EXE)
Windows Compatibility : Windows 10/8/7/Vista/2000/XP/98
Mac Compatibility : Through Wine, Virtual Computer, Dual Boot
Exam Simulator Software
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Exin EX0-100

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    Exin EX0-100 (ITIL Foundation Certificate in IT Service Management)

    Questions and Answers : 408
    Q&A Update On : November 17, 2017
    File Format : PDF
    Windows Compatibility : Windows 10/8/7/Vista/2000/XP/98
    Mac Compatibility : All Versions including iOS 4/5/6/7
    Android : All Android Versions
    Linux : All Linux Versions
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    Exin EX0-100 (ITIL Foundation Certificate in IT Service Management)

    Exam Simulator Q&A : 408
    Q&A Update On : November 17, 2017
    File Format : Installable Setup (.EXE)
    Windows Compatibility : Windows 10/8/7/Vista/2000/XP/98
    Mac Compatibility : Through Wine, Virtual Computer, Dual Boot
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EX0-100 Questions and Answers

EX0-100


An overhead would normally be regarded as which of the following?


  1. A discounted charge

  2. The market price

  3. An indirect cost

  4. A direct cost


    Answer: C


    QUESTION: 400

    Consider the following activities:

    1. The analysis of raw data

    2. The identification of trends

    3. The definition of Service Management processes

    4. The implementation of preventive measures

      Which of the above should be easier after implementing a good IT Service Management

      software tool?


      1. All of them

      2. 2 and 3

      3. None of them

      4. 1, 2 and 4


Answer: D


QUESTION: 401 The CMDB:


  1. Must be available for update 7 x 24 if any of the services supported by the IT supplier are available 7 x 24

  2. Is updated by Configuration Management staff at the end of each working day


  3. Holds information that will be useful to the majority of IT Service Management processes

  4. Must be verified for accuracy monthly with trend reports on errors distributed to management quarterly


Answer: C


QUESTION: 402

Which of the following is NOT a valid method of tuning?


  1. Balancing disc traffic

  2. Making more efficient use of processing capacity

  3. Installing a new server

  4. Balancing workloads


Answer: C


QUESTION: 403

For an organisation implementing the ITIL IT Service Management processes which of the

following statements is most accurate?


  1. The full benefits will only be realised if all IT staff are fully qualified in IT Service Management.

  2. The full benefits will only be realised if Incident & Problem Management processes are

    implemented first.

  3. The full benefits will only be realised if the business requirements are first ascertained

    and then the processes are implemented in an integrated way.

  4. The full benefits will only be realised if regular reviews are undertaken with customers.


Answer: C


Which of the following would NOT be a performance measurement for the Service Level Management function?


  1. What percentage of services are covered by SLAs?

  2. Are service review meetings held on time and correctly minuted?

  3. Are customer perceptions of service improving?

  4. How many services are included within the CMDB?


Answer: D


QUESTION: 405

Which of the following is NOT an element of Availability Management?


  1. Verification

  2. Security

  3. Reliability

  4. Maintainability


Answer: A


QUESTION: 406

Which of the following statements is TRUE?


  1. Physical copies of all CIs are stored in the DSL

  2. Release Management is responsible for managing the organisation's rights and obligations regarding software

  3. The DSL contains source code only

  4. A change may only be developed from non-definitive versions of software in the case of

an urgent release


Answer: B


QUESTION: 407

Which of the following metrics would you most associate with the Service Desk?


  1. The number of high priority incidents occurring

  2. The support team which resolves the greatest number of problems

  3. The number of problems solved in a day

  4. The mean time between failure


    Answer: A


    QUESTION: 408

    Potential benefits from managing IT Service Continuity are:

    1. Lower insurance premiums

    2. Fulfilment of mandatory or regulatory requirements

    3. Reduced business disruption in the event of a disaster

    4. Better management of risk and the consequent reduction of the impact of failure


      1. 2 and 4

      2. 2, 3 and 4

      3. All of them

      4. 1, 2 and 4


Answer: C

EX0-100 Related Links

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