Help Center
Frequently Asked Questions
Find answers to the most common questions about products, downloads, updates, payments, refunds, installation issues, account access, and exam preparation resources.
Frequently Asked Questions & Support
Welcome to our Help Center. We understand that when you're
preparing for an important certification exam, every minute
matters. To help you find answers quickly, we have compiled
the most common questions submitted by our customers.
Whether you need help installing the Test Engine,
downloading products, understanding update policies,
troubleshooting issues, or managing your account,
you'll likely find the answer below.
If your question is not listed, our support team is available
to assist you through our support center.
Products Related Questions
- What are killexams Products?
- Killexams offers three distinct, high-quality study tools designed to provide a comprehensive preparation experience:
1. Premium PDF Study Guide: This is a portable, easy-to-use document containing the latest syllabus, exam questions and verified answers. It is perfect for offline study on any device (PC, Tablet, or Smartphone) and can be printed for manual review.
2. Desktop Exam Simulator: This is a Windows-based application that creates a realistic testing environment on your computer. It allows you to practice under timed conditions, tracks your performance, and helps you get comfortable with the actual exam format and interface before your test day.
3. Online Test Engine: This is a flexible, web-based version of our exam simulator that requires no installation. It allows you to take practice tests from any web browser, making it ideal for users who need to study on different computers or across various operating systems. - What is Killexams Exam Simulator?
- The Killexams Exam Simulator is an advanced, Windows-based software application designed to replicate the actual certification testing environment. Unlike a static PDF, the simulator provides an interactive experience that builds your "exam muscle memory" by using the same interface, timing, and question styles you will encounter at the testing center.
Key features of the Exam Simulator include:
1. Realistic Exam Simulation: Experience a timed environment that mimics the pressure of the real test, helping you manage your time effectively.
2. Multiple Practice Modes: You can choose to practice in "Study Mode," where you can see correct answers and explanations immediately, or "Exam Mode," which simulates a real-world pass/fail scenario.
3. Performance Tracking: The software automatically grades your practice tests and identifies your weak areas, allowing you to focus your study efforts where they are needed most.
4. Customization: You can create custom practice sessions by selecting specific exam topics or adjusting the number of questions to fit your schedule. - What is the difference between Practice Mode and Real Test Mode?
- Practice Mode is designed as a learning tool to help you study at your own pace. In this mode, you have the freedom to try, guess, and work out the logic behind each question without any time pressure. You can view the correct answers and detailed explanations whenever you need them, and you can mark specific questions for later review as you build your knowledge base.
In contrast, Real Test Mode is built to make you ready for the actual exam environment. Once the session begins, the timer cannot be paused, and the ability to see answers or explanations is disabled to maintain the integrity of the simulation. You can still mark questions for review, but you will only receive your final score and a detailed performance analysis graph after the test is completed or the time expires. This mode is essential for testing your readiness and improving your time management skills before the actual exam day.
- What is 3 months, 6 months and 1 Year validity?
- During this period, you will be able to download latest changes in the exam Q&A. For example, if you purchased 3 month account, all the updates in the exam Questions/Answers will be uploaded in your MyAccount for 3 months and you will be able to download updated exam Questions/Answers free of cost. Just sign-in and re-download the exam, it will be updated copy.
- Is it possible to extend the expired product?
- Yes, when the validity of your product validity are over, you have the option of renewing your expired products with a special discount. This can be done in your My Account area.
Please note that you will not be able to download updated product after it has expired if you dont renew it.
- How many time can I download updates within my validity period?
- You can download your product Unlimited number of times during validity period.
- Do you offer any bundle with access to all exams?
- No, we do not provide any bundle offer containing access to all products in one price. You can choose the exam that you want to prepare and pass.
Rather than providing 100s of obsolete exams, we provide updated exams but you have to pay for the exam you need.
Update Related Questions
- What are the updates and what is updates frequency?
- At Killexams, an "update" refers to the manual verification and synchronization of our exam questions with the latest syllabus, topics and certification standards. This process involves review of current material with the latest exam requirements, addition of new questions/answers to cover complete topics of latest syllabus.
Our update frequency is driven by real-world changes. We do not wait for a fixed schedule; instead, we monitor exam vendors 24/7. Because major vendors make changes to their syllabus and topics at different intervals according to the new technology and inventions, we update our question bank to cover all those latest topics. As soon as a shift in exam patterns is detected, our certified experts refresh the files immediately. This ensures that every study guide you download is the most current version available for your test date. - How to Verify that I am downloading latest version?
- Our system will copy most updated version of the guide in your My Account automatically. Thats why when you download the file, you will get the latest file.
- How often are your products updated?
- There is NO FIXED DATE for the update of study material. All killexams Products are continuously monitored by relevant team and if any change in the syllabus and topics is observed, our product will be updated accordingly. No action is required from customers as guides are copied in customer account automatically.
- Do you charge separately for Updates?
- We provide Free updates during the validity period. To download the updated copy of study guide or Test Engine, your product should be within validity period. In case of Expired Products you must extend the product access for another 90 days (at Special Discount) to get Updates.
- How do I know that there has been an update?
- You should have to visit our website once in a week or whenever you need.
- Product is showing lesser number of Questions than before?
- During the Product Updates the older Quiz that no longer valid due to changes in syllabus and topics are removed and that is why Product might be left with lesser number of quiz sometime.
- Update date shows the file is updated but contents are same, is it really updated?
- Our team checks for update daily, if we need to update content of any exam, file is changed and new QAs are included. If there is no change needed, Update date has been changed to the date when we checked for validity of Q&As.
Products Download Related Issues
- I have paid for my Product when can I download my product?
- If the payment was successful and you have received the confirmation e-mail from Killexams.com, you can download the Product right away.
- Where can I Download Product?
- Just Sign In to your account and you will see the list of all products you purchased with validity. Click on the product you want to download and thats it. Open the PDF with Acrobat Reader
- I want to install my Product on second PC/Laptop? Can I?
- Killexams Test Engine is allowed to install on 2 Computers, like Home and Office. But PDF version of study guide is allowed to copy on 4 devices, including computers and hand held devices.
- If I buy now when can I download it?
- You can download the products from your user center instantly after successful payment.
Installation / Troubleshooting Related Issues
- I have just purchased the product but I am getting error in downloading. How long it takes to setup the product?
- Usually your My Account is setup and products are copied within no time. But if you experience more than an hour delay. Contact our support via Support Page or live chat.
- I receive a Runtime Error message when I try to open the test engine. How can I fix it?
- Please try the following steps:
1. Uninstall the Exam Simulator Completely;
2. Download the Exam Simulator from your account.
3. Install the new one in your computer.
4. Start new exam simulator and open .sis file with it.
If you still could not solve this problem, please contact Support.
- How to Install Exam Simulator and Load Exam?
- Please visit your MyAccount and see video guides.
- My Exam Simulator Open Exam Button Blinks or Stuck when I open Exam Data File (.sis), What is issue?
- You need to have English Windows Installed or Display Language Should be English.
Follow the steps below
Control Panel -> Clock, Language and Region -> Region -> Administrative -> Change System Locale and select English (United States) - Apply and Restart Computer (If asked)
OR
You can visit the following website for guidance to set your Non-unicode language to english.
https://www.digitalcitizen.life/changing-display-language-used-non-unicode-programs
Or
If you still face issue, contact support@killexams.com
- I have MacOS, How can I install Exam Simulator. What are the possibilities.
- There are two Test Engines included in your package.
1. Desktop Test Engine which is Windows Supported Application.
2. Online Test Engine which is MacOS, Andriod, Linux, iOs, Windows and all other platform supported.
Operating System Requirements
- Are there any requirements for accessing Testing Engine Products?
- There are following requirements:
- System: English Windows ver. 7 or above
- Internet Access needed for downloading and updating Product.
- Permission to Install programs on your PC
- The downloaded file is a .zipped file, how do I open it?
- Our test engine files are "zipped" or "compressed" to save space and for efficient transmission from our server to your PC. You can extract your files by double clicking the zip file in windows explorer or using free utilities such WinZip or Winrar. You can also double click the zip file in windows computer to see the .sis file and open it with Exam Simulator 2026. Similarly, you can download .exe / .rar installer of Killexams Test Engine 2026 and Install.
Login Issues
- I am having problem in Sign in, It says Invalid Username / Password?
- Check your Username and Password. Try Recovering your password at Sign In Page. If you still face issue, contact our Technical Support at Support Page.
- After login, I am taken back to the home page, How can I login to My Account?
- Make sure that you are filling the correct Username and Password. Otherwise the problem is with your internet browser. Restart the computer and change Internet Settings if necessary. Sometimes changing internet browser also helps. If the problem persists, please contact Support.
- I have forgot my killexams.com account Password, How do I recover?
- Please click Forgot Password to re-set your password. Alternatively, ask our Live Support or send email to support@killexams.com to resolve this issue.
- I want to change my password, How would I do that?
- Sign In to your killexams.com account. You will see change password option at left panel. Click it. Provide your present username/password, enter new password and confirm.
Payment and Order related quries
- How can I pay for the order?
- Killexams is accepting payments in many ways. Most popular one is Paying instantly through Credit card, Debit card and all other cards. You can also pay using Bank Wire Transfer or Paypal. Click here to see all supported Payment Methods
- What kind of credit/debit cards does killexams accept?
- Killexams accepts most popular credit cards and debit cards including VISA, Mastercard, American Express, Dinner Club International, Maestro, Solo, JCB, and CarteBleue.
- Is my credit card information secure at your site and how secure is your website?
- Killexams is 100% secured by McAfee and SSL. We absolutely can make sure that your card information is secure at our website which is guaranteed by our Credit Card Processors. A part of information is available to us like Name and Email Address, which is used to maintain your account. Rest of information like Card details are protected by Credit Card Processor Company.
- I am trying to Pay for my product, but I always get "unauthorized" message. How can I pay for it?
- Please make sure that you are filling in all the fields correctly. You may try using an alternate Payment Method for this purchase. Please contact our Billing Department for payment assistance.
- In what currency killexams.com accept payment?
- Killexams.com payment processor base currency is US Dollars (US$). But our payment processor accept worldwide currencies. It converts the price of product from US$ to your local currency and charge the credit card / debit card.
- What type of discounts killexams.com offer and How can I avail Discount?
- Killexams is very good to customers. We offer Coupon Discount, Event Discount, Bulk Purchase Discount and Special Discount. You can avail Coupon Discount by entering coupon code in Shopping Cart. Event Discount is announced when observed any international even like Xmas, Eid, Holi etc. Bulk Purchase Discount is given when customer buy more than three guides. Special Discount is provided by sales for special cases.
- Where I can find the Discount Coupons?
- Killexams post its Discount Coupons eventually on coupon websites. Sometime, coupons are displayed in the shopping cart also. Enter the word Coupon in the search and any valid coupon will be displayed.
- I Used killexams, I am not satisfied, how can I ask for a refund?
- Please visit refund policy at website for details.
- Does a third party can see your customers information from your website?
- We take the information security very seriously. Our systems are fully secured and protected. We never share any personal information like, email addresses, passwords, name etc. to any third party and we never disclose any information at our forums or blogs. Thats why, be comfortable. Moreover, we just collect your first name, last name and email address to create your user account.
- My transaction is cancelled/refunded, but bank still showing the charge, Why?
- If your transaction is cancelled or refunded, bank shows the charge temporarily. Our bank does not claim the transaction and it reversed automatically after a certain period of time.
Dont worry! Killexams.com never overcharge or duplicate charge.
Refund / Replacement Related
- I took the exam and failed, I need refund/exchange, how to proceed?
- Please visit refund policy at website for details.
New Question?