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SDI > SD0-101 Exam Q/A and Practice Software



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Questions and Answers


SDI SD0-101

Service Desk Analyst Qualification

Questions and Answers : 165
Q&A Update On : November 21, 2017
File Format : PDF
Windows Compatibility : Windows 10/8/7/Vista/2000/XP/98
Mac Compatibility : All Versions including iOS 4/5/6/7
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If you are looking for SD0-101 Practice Test containing Real Test Questions, you are at right place. We have compiled database of questions from Actual Exams in order to help you prepare and pass your exam on the first attempt. All training materials on the site are Up To Date and verified by our experts.

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Exam Simulator

Exam Simulator


SDI SD0-101

Service Desk Analyst Qualification

Exam Simulator Q&A : 165
Q&A Update On : November 21, 2017
File Format : Installable Setup (.EXE)
Windows Compatibility : Windows 10/8/7/Vista/2000/XP/98
Mac Compatibility : Through Wine, Virtual Computer, Dual Boot
Exam Simulator Software
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Killexams Exam Simulator is industry leading Test Preparation and Evaluation Software for SD0-101 exam. Through our Exam Simulator we guarantee that when you prepare SDI SD0-101, you will be confident in all the topics of the exam and will be ready to take the exam any time. Our Exam Simulator uses braindumps and real questions to prepare you for exam. Exam Simulator maintains performance records, performance graphs, explanations and references (if provied). Automated test preparation makes much easy to cover complete pool of questions in fastest way possible. Exam Simulators are updated on regular basis so that you can have best test preparation. Pass4sure with Industry Leading Exam Simulator.


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SDI SD0-101

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    SDI SD0-101 (Service Desk Analyst Qualification)

    Questions and Answers : 165
    Q&A Update On : November 21, 2017
    File Format : PDF
    Windows Compatibility : Windows 10/8/7/Vista/2000/XP/98
    Mac Compatibility : All Versions including iOS 4/5/6/7
    Android : All Android Versions
    Linux : All Linux Versions
    Download SD0-101 Sample Questions

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  • Exam Simulator Software

    SDI SD0-101 (Service Desk Analyst Qualification)

    Exam Simulator Q&A : 165
    Q&A Update On : November 21, 2017
    File Format : Installable Setup (.EXE)
    Windows Compatibility : Windows 10/8/7/Vista/2000/XP/98
    Mac Compatibility : Through Wine, Virtual Computer, Dual Boot
    Download Software Exam Simulator Software
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SD0-101 Questions and Answers

SD0-101


QUESTION: 157

Which of these options is NOT a feature in standard PBX functionality?


  1. Voicemail

  2. Agent tracking

  3. CTI

  4. Conference calling


Answer: C


QUESTION: 158

Where would you expect to see a screen pop? As a feature of


  1. The company screensaver

  2. An Instant Messaging conversation

  3. Computer Telephony Integration (CTI)

  4. The weekly marketing email


Answer: C


QUESTION: 159

Which option is the most common issue when integrating CTI with Incident Management?


  1. Poor project management resulting in higher costs

  2. The screen pop functionality does not behave as expected

  3. Lengthy implementation timescales due to inadequate project resources

  4. Lack of availability of accurate user data


Answer: D


QUESTION: 160

Which option is a benefit of using self-help?


  1. It allows users to resolve some incidents at any time

  2. It gives users the opportunity to become technical experts

  3. It avoids the inconvenience of telephone handling

  4. It give users the ability to self-diagnose their incidents in future


Answer: A


QUESTION: 161

Your organisation is actively promoting the use of self-service technology. What is a disadvantage of this support option?


  1. Users and SDAs feel that the service now offered has become impersonal

  2. SDAs and users feel that the service now offered is haphazard

  3. The delivery of service now offered uses state-of-the-art technology

  4. The service now offered is too simplistic


Answer: A


QUESTION: 162

Which of these options best describes examples of self-service technology?


  1. FAQs, external knowledge packs, and IVR-based systems

  2. Training courses, procedures and an on-line Service Knowledge Management System

  3. Web-based self-help systems, Incident data and FAQs

  4. Forms, procedures, help systems and on-line tutorials


Answer: D


QUESTION: 163

Which of these options is a benefit of self-service technology?


  1. Users can log their issues at any time

  2. Reduces Problem resolution time

  3. Removes the need for human support

  4. Reduces the number of Incidents and Service Requests


Answer: A

QUESTION: 164

Which would be a common use of self-healing technology?


  1. Automated dial-up

  2. Anti-virus software

  3. Password locking

  4. Autonomous agent


Answer: B


QUESTION: 165

Which of these options is a recognised advantage of self-healing technology?


  1. It passes the cost of support to the users

  2. It reduces the requirement for SLAs

  3. It enables users to fix more Incidents themselves

  4. It decreases the cost of support


Answer: D

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