GAFM-ABBM Exam Information and Outline
Accredited Bank Branch Manager (ABBM)
Syllabus Update Checked on: November 3, 2026
GAFM-ABBM Exam Syllabus & Study Guide
Before you start practicing with our exam simulator, it is essential to understand the
official GAFM-ABBM exam objectives. This course outline serves as your roadmap.
The information below reflects the 2026 syllabus defined by
GAFM.
Below are complete topics detail with latest syllabus and course outline, that will help you good knowledge about exam objectives and topics that you have to prepare. These contents are covered in questions and answers pool of exam.
- Exam Format
- Online multiple-choice certification examination following the GAFM Accredited Certification Training Program (ACTP)
- Branch Banking Fundamentals
- Role of the branch in retail banking
- Branch business models and digital channels
- Branch Operations Management
- Cash management and vault controls
- Teller operations and dual control
- Daily reconciliations
- Sales and Relationship Management
- Customer acquisition and cross-selling
- Deposit and loan product knowledge
- Customer service standards
- Credit and Lending at Branch Level
- Loan origination and credit appraisal
- Collateral and documentation
- Delinquency follow-up
- Compliance and Risk
- KYC/AML and suspicious activity reporting
- Operational risk and fraud prevention
- Audit and regulatory inspections
- People Management
- Staffing, coaching and performance management
- Motivation and team leadership
- Branch Performance and Profitability
- Budgeting, KPIs and branch P&L
- Cost control and productivity