Apple-Support-Professional Exam Information and Outline
Apple Certified Support Professional (9L0-3021)
Syllabus Update Checked on: November 12, 2026
Apple-Support-Professional Exam Syllabus & Study Guide
Before you start practicing with our exam simulator, it is essential to understand the
official Apple-Support-Professional exam objectives. This course outline serves as your roadmap.
The information below reflects the 2026 syllabus defined by
Apple.
Below are complete topics detail with latest syllabus and course outline, that will help you good knowledge about exam objectives and topics that you have to prepare. These contents are covered in questions and answers pool of exam.
- Exam Format
- Online, multiple-choice certification exam based on Apples Mac Support Essentials training
- Installation and Configuration
- Installing, upgrading and reinstalling macOS; macOS Recovery
- Setup Assistant and System Settings
- User Accounts
- Account types, managing user home folders
- Passwords, FileVault recovery keys and Secure Token
- Security and Privacy
- System Integrity Protection, Gatekeeper and XProtect
- Privacy controls (TCC), keychain and passwords
- Startup security and Apple silicon security features
- File Systems and Storage
- APFS volumes, containers and snapshots; Disk Utility
- Permissions and sharing
- Data Management
- Time Machine backup and restore
- iCloud Drive, file metadata and Spotlight
- Apps and Processes
- App installation, App Store and app management
- Activity Monitor; troubleshooting apps
- Network Configuration and Services
- Network settings, Wi‑Fi and VPN
- File sharing, screen sharing and AirDrop
- System Management
- Device management (MDM) and configuration profiles
- Printers, peripherals and Bluetooth
- Startup and Troubleshooting
- Startup process and modes (safe mode, recovery, DFU)
- Diagnostics, logs and Console