3171T Exam Information and Guideline
Avaya Enterprise Team Engagement Solutions (APDS)
Below are complete topics detail with latest syllabus and course outline, that will help you good knowledge about exam objectives and topics that you have to prepare. These contents are covered in questions and answers pool of exam.
Exam Details for 3171T Avaya Enterprise Team Engagement Solutions (APDS):
Exam Specification:
- Number of Questions: The exam typically consists of multiple-choice questions, with a total of approximately 60 questions.
- Time Limit: The total time allocated for the exam is usually 90 minutes.
- Passing Score: The passing score for the exam varies, but it is generally set around 70% or higher.
- Exam Format: The exam is usually conducted in a proctored environment, either in-person or online.
Course Outline:
The Avaya Enterprise Team Engagement Solutions (APDS) course covers the following key areas:
1. Avaya Team Engagement Solutions Overview:
- Introduction to Avaya Team Engagement Solutions
- Understanding the benefits of team engagement solutions
- Avaya portfolio and product offerings
2. Unified Communications and Collaboration (UC&C):
- Understanding UC&C and its components
- Avaya UC&C solutions and features
- Communication and collaboration tools
- Integration with other business applications
3. Contact Center Solutions:
- Introduction to contact center solutions
- Avaya contact center products and features
- Contact center routing and queuing
- Reporting and analytics in contact centers
4. Team Engagement Deployment and Management:
- Avaya solution design and deployment considerations
- Integration with existing infrastructure
- Team engagement solution administration and management
- Security and compliance considerations
5. Solution Selling and Customer Engagement:
- Understanding customer needs and requirements
- Solution selling strategies and techniques
- Customer engagement and relationship management
- Value proposition and ROI analysis
Exam Objectives:
The objectives of the 3171T exam are to assess the candidate's understanding of the following:
1. Avaya Team Engagement Solutions and its benefits.
2. Unified Communications and Collaboration (UC&C) solutions.
3. Contact center solutions and their features.
4. Deployment and management of team engagement solutions.
5. Solution selling strategies and customer engagement.
Exam Syllabus:
The exam syllabus for 3171T Avaya Enterprise Team Engagement Solutions (APDS) includes the following topics:
1. Avaya Team Engagement Solutions Overview
2. Unified Communications and Collaboration (UC&C)
3. Contact Center Solutions
4. Team Engagement Deployment and Management
5. Solution Selling and Customer Engagement