78201X Exam Information and Guideline
Avaya IP Office Platform Support Certified
Below are complete topics detail with latest syllabus and course outline, that will help you good knowledge about exam objectives and topics that you have to prepare. These contents are covered in questions and answers pool of exam.
Test Details:
- Exam Name: Avaya 78201X Avaya IP Office Platform Support Certified
- Exam Format: Multiple-choice questions
- Exam Duration: 90 minutes
- Passing Score: 70%
- Prerequisites: None
- Certification Validity: 2 years
Course Outline: Avaya 78201X Avaya IP Office Platform Support Certified
I. Introduction to Avaya IP Office Platform
A. Overview of Avaya IP Office architecture and components
B. IP Office software versions and licensing
C. Understanding IP Office edition and deployment options
II. IP Office Installation and Configuration
A. Hardware installation and configuration
B. IP Office Manager administration tool
C. System and user configuration
III. IP Office System Management
A. Backup and restore procedures
B. System monitoring and troubleshooting
C. Software upgrades and patches
IV. IP Office Call Routing and Features
A. Incoming and outgoing call routing
B. Hunt groups and call queuing
C. Voicemail and auto-attendant configuration
V. IP Office Unified Communications
A. User and device profiles
B. SIP and H.323 trunks configuration
C. Presence and instant messaging setup
VI. IP Office Integration and Mobility
A. Integrating with third-party applications and systems
B. Configuring Avaya Equinox and Avaya Communicator
C. Mobile and remote worker setup
VII. IP Office Troubleshooting and Support
A. Identifying and resolving common IP Office issues
B. Diagnosing connectivity and call quality problems
C. Avaya support resources and escalation processes
Exam Objectives:
- Understand the architecture and components of Avaya IP Office Platform
- Install and configure IP Office hardware and software
- Manage IP Office systems, including backup, monitoring, and upgrades
- Configure call routing, voicemail, and unified communications features
- Integrate IP Office with third-party applications and systems
- Troubleshoot common IP Office issues and utilize support resources effectively
Syllabus:
The syllabus for the Avaya 78201X Avaya IP Office Platform Support Certified course will cover the following topics:
- Introduction to Avaya IP Office Platform
- IP Office Installation and Configuration
- IP Office System Management
- IP Office Call Routing and Features
- IP Office Unified Communications
- IP Office Integration and Mobility
- IP Office Troubleshooting and Support