31860X Exam Information and Guideline
Avaya IX Calling Design
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Exam Specification: 31860X Avaya IX Calling Design
Exam Name: 31860X Avaya IX Calling Design
Exam Code: 31860X
Exam Duration: 90 minutes
Passing Score: 80%
Exam Format: Multiple-choice
Exam Delivery: Proctored online or at a testing center
Course Outline:
1. Introduction to Avaya IX Calling
- Overview of Avaya IX Calling solution
- Key features and benefits
- Architecture and components
2. Avaya IX Calling Design Fundamentals
- Understanding design principles and best practices
- Identifying customer requirements
- Assessing network infrastructure for Avaya IX Calling
3. Avaya IX Calling Planning and Configuration
- Planning dial plans and numbering schemes
- Call routing and call handling configuration
- Integrating with existing telephony systems
4. Avaya IX Calling Deployment and Implementation
- Installation and configuration of Avaya IX Calling components
- User provisioning and device registration
- Testing and troubleshooting
5. Avaya IX Calling Security and Compliance
- Overview of security considerations in Avaya IX Calling
- Implementing authentication and access control
- Compliance requirements and configurations
Exam Objectives:
1. Demonstrate understanding of Avaya IX Calling solution architecture and components.
2. Apply design principles and best practices for Avaya IX Calling deployment.
3. Analyze customer requirements and design appropriate dial plans and numbering schemes.
4. Configure call routing and call handling in Avaya IX Calling.
5. Integrate Avaya IX Calling with existing telephony systems.
6. Install, configure, and troubleshoot Avaya IX Calling components.
7. Provision users and register devices in Avaya IX Calling.
8. Implement security measures and comply with relevant regulations in Avaya IX Calling.
Exam Syllabus:
Section 1: Avaya IX Calling Overview (10%)
- Avaya IX Calling solution components
- Key features and benefits
- Integration options with other Avaya solutions
Section 2: Avaya IX Calling Design Principles (20%)
- Design considerations for Avaya IX Calling deployment
- Planning dial plans and numbering schemes
- Assessing network infrastructure requirements
Section 3: Avaya IX Calling Configuration (25%)
- Configuring call routing and call handling
- Implementing advanced features and customization options
- Integrating Avaya IX Calling with existing telephony systems
Section 4: Avaya IX Calling Deployment and Implementation (25%)
- Installing and configuring Avaya IX Calling components
- Provisioning users and registering devices
- Testing and troubleshooting
Section 5: Avaya IX Calling Security and Compliance (20%)
- Security considerations in Avaya IX Calling
- Implementing authentication and access control
- Complying with relevant regulations and standards