SIAMF Exam Information and Guideline
BCS Service Integration and Management Foundation
Below are complete topics detail with latest syllabus and course outline, that will help you good knowledge about exam objectives and topics that you have to prepare. These contents are covered in questions and answers pool of exam.
Format of the Examination
60 minute ‘closed book
40 multiple choice questions
Pass mark is 26/40 (65%)
The examination will be based on the syllabus in this document. Examination questions will
be drawn from all topics in the syllabus, and coverage of any given topic can be expected to
be in proportion to the amount of time allocated to that topic in the syllabus.
- outline the purpose and value of a SIAM approach.
- describe (business) drivers for SIAM.
- SIAM layers and structures
- explain the SIAM layers.
- describe the SIAM structures
- advantages and disadvantages for a hybrid service integrator
- internally and an externally sourced service integrator
- lead supplier integrator.
- SIAM implementation key stages
- distinguish between the different SIAM implementation key stages.
- outline the main objectives, triggers, inputs, activities and outputs in the:
- Discovery & Strategy stage.
- Plan & Build stage.
- Implement stage.
- Run & Improve stage.
- SIAM roles and responsibilities
- SIAM structural elements.
- Practices of SIAM
- people practices of managing cross-functional teams.
- process practices of integrating processes across service providers.
- measurement practices of enabling and reporting on end-to-end services.
- technology practices of creating a tooling strategy.
- Processes in a SIAM ecosystem
- outline the function of processes in a SIAM ecosystem.
- Objectives and SIAM considerations of the main processes
- indicate what the process purpose is.
- outline the SIAM considerations.
- Challenges, associated risks and potential mitigations
- building the business case, the associated risks and mitigations.
- cultural fit and behaviors, the associated risks and mitigations.
- level of control and ownership, the associated challenges and mitigations.
- outline the importance of security, the associated risks and mitigations.
- challenges associated with measuring success and its mitigations.
- commercial challenges, the challenges with legacy contracts and their mitigations.
- contribution of the following frameworks and standards to a SIAM ecosystem:
- service management including VeriSM™
- ITIL and ISO/IEC 20000
- Agile (including Agile service management)
- DevOps
- COBIT
- Lean.
- aggregation
- Platform as a Service (PaaS)
- Agile
- practice
- board
- prime vendor
- business as usual
- process
- business case
- process forum
- capability
- process manager
- cloud services
- process model
- COBIT
- process owner
- code of conduct
- program management
- collaboration agreement
- project management
- commodity service
- RACI (Responsible, Accountable, Consulted,
- contract
- Informed)
- customer (organization)
- request for information (RFI)
- DevOps
- request for proposal (RFP)
- disaggregation
- request management
- ecosystem
- retained capability/capabilities
- enterprise architecture
- roadmap
- enterprise service bus
- separation of duties/concerns
- external service provider
- service
- externally sourced service integrator
- service boundaries
- function
- service consumer
- governance
- service integration (SI)
- governance framework
- Service Integration and Management (SIAM)
- governance model
- service integrator
- hybrid service integrator
- service integrator layer
- Infrastructure as a Service (IaaS)
- service level management (SLA)
- insourcing
- service management
- intelligent client function
- service manager
- internal service provider
- service model
- internally sourced service integrator
- service orchestration
- ISO/IEC 20000
- service outcomes
- ITIL
- service owner
- key performance indicator (KPI)
- service provider
- lead supplier service integrator
- service provider category
- Lean
- shadow IT
- man-marking
- SIAM layers
- management methodology
- SIAM model
- metric
- SIAM structures
- model
- Software as a Service (SaaS)
- multi-sourcing
- sourcing
- multi-sourcing integration (MSI)
- structural element
- Open Systems Interconnect (OSI)
- supplier
- operational level agreement (OLA)
- tooling strategy
- organizational change management
- tower
- outsourcing
- VeriSM™
- performance management and reporting
- watermelon effect (watermelon reporting)
- framework
- working group