CertBCBSCCL222 Exam Information and Outline
Certificate in Building Control Business Support and Customer Care (Level 2)
Syllabus Update Checked on: October 30, 2026
CertBCBSCCL222 Exam Syllabus & Study Guide
Before you start practicing with our exam simulator, it is essential to understand the
official CertBCBSCCL222 exam objectives. This course outline serves as your roadmap.
The information below reflects the 2026 syllabus defined by
ABBE.
Below are complete topics detail with latest syllabus and course outline, that will help you good knowledge about exam objectives and topics that you have to prepare. These contents are covered in questions and answers pool of exam.
- Assessment
- Portfolio of workplace evidence and knowledge assessment
- Introduction to Building Control
- Role of local authority and registered building control approvers
- Building Regulations and the Building Safety Regulator
- Application types: full plans, building notice, regularisation
- Administrative Support
- Processing applications, fees and records
- Site inspection booking and case management systems
- Completion certificates and register information
- Customer Care
- Effective communication with applicants, agents and the public
- Handling enquiries and complaints
- Equality, diversity and confidentiality
- Working in a Business Environment
- Data protection and information security
- Teamwork, time management and professional conduct
- Health and safety in the workplace