GAFM-CACEP Exam Information and Outline
Certified Advance Customer Experience Professional (CACEP)
Syllabus Update Checked on: October 30, 2026
GAFM-CACEP Exam Syllabus & Study Guide
Before you start practicing with our exam simulator, it is essential to understand the
official GAFM-CACEP exam objectives. This course outline serves as your roadmap.
The information below reflects the 2026 syllabus defined by
GAFM.
Below are complete topics detail with latest syllabus and course outline, that will help you good knowledge about exam objectives and topics that you have to prepare. These contents are covered in questions and answers pool of exam.
- Exam Format
- Online multiple-choice certification examination following the GAFM Accredited Certification Training Program (ACTP)
- Customer Experience Strategy
- CX vision, governance and culture
- Customer-centric organisation design
- Customer Journey Mapping
- Touchpoints, moments of truth and pain points
- Voice of the Customer
- Surveys, feedback and listening posts
- CX Metrics
- NPS, CSAT, CES and customer lifetime value
- Service Design and Innovation
- Service blueprinting and design thinking
- Digital and Omnichannel Experience
- Leading CX Transformation
- Employee experience link and ROI of CX