Servicenow-CIS-HR Exam Information and Outline
Certified Implementation Specialist - Human Resources (CIS-HR)
Servicenow-CIS-HR Exam Syllabus & Study Guide
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official Servicenow-CIS-HR exam objectives. This course outline serves as your roadmap.
The information below reflects the 2026 syllabus defined by
ServiceNow.
Below are complete topics detail with latest syllabus and course outline, that will help you good knowledge about exam objectives and topics that you have to prepare. These contents are covered in questions and answers pool of exam.
The ServiceNow Certified Implementation Specialist – Human Resources Exam
Specification defines the purpose- audience- testing options- examination content
coverage- test framework- and the prerequisites necessary to become a ServiceNow
Certified Implementation Specialist for Human Resources.
Exam questions are based on official ServiceNow training materials- the ServiceNow documentation site- and the ServiceNow developer site. Study materials posted elsewhere online are not official and should not be used to prepare for the examination.
• Practical knowledge about Human Resources processes and some knowledge of IT Service Request workflows is also helpful
• Three (3) to six (6) months field experience participating in ServiceNow deployment projects or maintaining ServiceNow instances
• Participation in at least one ServiceNow HR deployment project
• General familiarity with industry terminology- acronyms- and initialisms
Learning Domain % of Exam
1 Describe and use the ServiceNow HR System Architecture
• Plugins
• HR Table Structure
• Application Scoping 36%
2 Configure and Implement ServiceNow Core HR
Applications and HR Service Portal
• Users- Groups- Skills and Roles
• Assignment Rules
• HR Services- HR Catalog Items- and Record
Producers
• HR Service Portal Branding 41%
3 ServiceNow Implementation Methodology
• Understand SAIF and SIM Methodologies 7%
• Identify Recommended Implementation
Workshops
• Proficiency with Writing or Loading Stories to Govern the Engagement
4 4 Describe and Use Platform- Role- and Contextual Security
• Describe how Platform- Role- and Contextual Security are Used in ServiceNow
• Understand how the Delegated Developer role works
• Understand how to Configure Security Options to Protect HR Data 16%
Total 100%
Multiple Choice (single answer)
For each multiple-choice question on the exam- there are at least four possible responses. The candidate taking the exam reviews the response options and selects the one response most accurately answers the question.
Multiple Select (select all that apply)
For each multiple-select question on the exam- there are at least four possible responses. The question will state how many responses should be selected. The candidate taking the exam reviews the response options and selects ALL responses that accurately answer the question. Multiple-select questions have two or more correct responses.
Exam Results
After completing and submitting the exam- a pass or fail result is immediately calculated and displayed to the candidate. More detailed results are not provided to the candidate.
Exam Retakes
If a candidate fails to pass an exam- they may register to take the exam again up to three more times for a cost of $100.
Exam questions are based on official ServiceNow training materials- the ServiceNow documentation site- and the ServiceNow developer site. Study materials posted elsewhere online are not official and should not be used to prepare for the examination.
• Practical knowledge about Human Resources processes and some knowledge of IT Service Request workflows is also helpful
• Three (3) to six (6) months field experience participating in ServiceNow deployment projects or maintaining ServiceNow instances
• Participation in at least one ServiceNow HR deployment project
• General familiarity with industry terminology- acronyms- and initialisms
Learning Domain % of Exam
1 Describe and use the ServiceNow HR System Architecture
• Plugins
• HR Table Structure
• Application Scoping 36%
2 Configure and Implement ServiceNow Core HR
Applications and HR Service Portal
• Users- Groups- Skills and Roles
• Assignment Rules
• HR Services- HR Catalog Items- and Record
Producers
• HR Service Portal Branding 41%
3 ServiceNow Implementation Methodology
• Understand SAIF and SIM Methodologies 7%
• Identify Recommended Implementation
Workshops
• Proficiency with Writing or Loading Stories to Govern the Engagement
4 4 Describe and Use Platform- Role- and Contextual Security
• Describe how Platform- Role- and Contextual Security are Used in ServiceNow
• Understand how the Delegated Developer role works
• Understand how to Configure Security Options to Protect HR Data 16%
Total 100%
Multiple Choice (single answer)
For each multiple-choice question on the exam- there are at least four possible responses. The candidate taking the exam reviews the response options and selects the one response most accurately answers the question.
Multiple Select (select all that apply)
For each multiple-select question on the exam- there are at least four possible responses. The question will state how many responses should be selected. The candidate taking the exam reviews the response options and selects ALL responses that accurately answer the question. Multiple-select questions have two or more correct responses.
Exam Results
After completing and submitting the exam- a pass or fail result is immediately calculated and displayed to the candidate. More detailed results are not provided to the candidate.
Exam Retakes
If a candidate fails to pass an exam- they may register to take the exam again up to three more times for a cost of $100.