GAFM-CSS Exam Information and Outline
Certified Sales Specialist (CSS)
Syllabus Update Checked on: October 30, 2026
GAFM-CSS Exam Syllabus & Study Guide
Before you start practicing with our exam simulator, it is essential to understand the
official GAFM-CSS exam objectives. This course outline serves as your roadmap.
The information below reflects the 2026 syllabus defined by
GAFM.
Below are complete topics detail with latest syllabus and course outline, that will help you good knowledge about exam objectives and topics that you have to prepare. These contents are covered in questions and answers pool of exam.
- Exam Format
- Online multiple-choice certification examination following the GAFM Accredited Certification Training Program (ACTP)
- Sales Process
- Stages of the sales cycle
- Prospecting and Lead Qualification
- BANT and lead scoring
- Consultative Selling
- Needs discovery and value selling
- Presentations and Objection Handling
- Demonstrations and objection techniques
- Negotiation and Closing
- Closing techniques and terms
- Account Management
- Retention and upselling
- Sales Metrics and CRM
- Pipeline metrics and forecasting