Servicenow-PR000370 Exam Information and Guideline
Certified System Administrator
Below are complete topics detail with latest syllabus and course outline, that will help you good knowledge about exam objectives and topics that you have to prepare. These contents are covered in questions and answers pool of exam.
Introduction
The ServiceNow Certified System Administrator Exam Specification defines the purpose,
audience, testing options, exam content coverage, test framework, and prerequisites
to become a ServiceNow Certified System Administrator.
Exam Purpose
The ServiceNow System Administrator Certification demonstrates that a successful
candidate has the skills and essential knowledge to contribute to the configuration,
implementation, and maintenance of the ServiceNow system.
Successfully passing this Certification exam also establishes a set of skills necessary to
continue in the ServiceNow Certification paths. It is a prerequisite for advanced
courses.
Exam content is divided into Learning Domains that correspond to key topics and
activities typically encountered during ServiceNow implementations. In each Learning
Domain, specific learning objectives have been identified and are tested in the exam.
The following table shows the learning domains, weightings, and sub-skills measured by
this exam and the percentage of questions represented in each domain. The listed subskills should NOT be considered an all-inclusive list of exam content.
1 User Interface & Navigation
ServiceNow Overview
Lists and Filters
Forms and Templates
Branding
20%
2 Collaboration
User Administration
Task Management
Notifications
Reporting
20%
3 Database Administration
Data Schema
CMDB
Application/Access Control
Import Sets
30%
4 Self-Service & Process Automation
Knowledge Management
Service Catalog
20%
5 Intro to Scripting & Application Tools
Scripting
Migration and Integration
Development
10%
Total 100%
Exam Structure
The exam consists of approximately (60) questions. For each question on the
examination, there are multiple possible responses. The person taking the exam reviews
the response options and selects the most correct answer to the question.
Multiple Choice (single answer)
For each multiple-choice question on the exam, there are at least four possible
responses. The candidate taking the exam reviews the response options and selects the
one response which most accurately answers the question.
Multiple Select (select all that apply)
For each multiple-select question on the exam, there are at least four possible
responses. The question will state how many responses should be selected. The
candidate taking the exam reviews the response options and selects ALL responses that
accurately answer the question. Multiple-select questions have two or more correct
responses.
Exam Results
After completing and submitting the exam, a pass or fail result is immediately
calculated and displayed to the candidate. More detailed results are not provided to
the candidate.
Exam Retakes
If a candidate fails to pass an exam, they may register to take the exam again up to
three more times for a cost of $100.