Salesforce-Consumer-Goods-Cloud Exam Information and Outline
Salesforce Certified Consumer Goods Cloud Accredited Professional
Salesforce-Consumer-Goods-Cloud Exam Syllabus & Study Guide
Before you start practicing with our exam simulator, it is essential to understand the official Salesforce-Consumer-Goods-Cloud exam objectives. This course outline serves as your roadmap, breaking down exactly which technical domains and skills will be tested. By reviewing the syllabus, you can identify your strengths and focus your study time on the areas where you need the most improvement.
The information below reflects the latest 2026 course contents as defined by Salesforce. We provide this detailed breakdown to help you align your preparation with the actual exam format, ensuring there are no surprises on test day. Use this outline as a checklist to track your progress as you move through our practice question banks.
Below are complete topics detail with latest syllabus and course outline, that will help you good knowledge about exam objectives and topics that you have to prepare. These contents are covered in questions and answers pool of exam.
Exam Name: Salesforce Certified Consumer Goods Total Questions: Approximately 60 multiple-choice/multiple-select questions
Duration: 105 minutes (1 hour 45 minutes)
Passing Score: ~65% (exact passing score may vary slightly)
Format: Multiple-choice- multiple-select- scenario-based questions
Delivery Method: Proctored online or in-person at a testing center
Prerequisites: None (but hands-on experience with Consumer Goods Cloud is recommended)
Course Outline:
1. Data Setup (36%)
- Account Hierarchy & Location Management
- Parent-Child Account Relationships
- Location Types (e.g.- Corporate- Distributor- Retailer)
- Territory Management & Assignment Rules
- Product & Pricing Management
- Product Hierarchy (Product- Variant- SKU)
- Price Books & Pricing Strategies
- Promotions & Discounts
- Assortment & Distribution Management
- Assortment Planning
- Distribution Targets & Execution
- Account & Contact Management
- Account Segmentation (Key Accounts- Independent Retailers)
- Contact Roles & Relationships
- Survey & Audit Setup
- Survey Question Types (Multiple Choice- Rating Scale)
- Audit Templates & Compliance Tracking
- Account Hierarchy
- Product Catalog
- Price Book Entries
- Assortment Strategy
- Distribution Targets
- Survey Templates
- Audit Compliance
2. Visit Execution (36%)
- Visit Preparation & Execution
- Route Optimization & Scheduling
- Visit Checklists & Tasks
- Offline Capabilities (Mobile App)
- Order & Promotion Management
- Order Capture (Manual & Suggested Orders)
- Promotion Execution & Compliance
- Merchandising & Execution Tracking
- Planogram Compliance
- Shelf Share & Stock Level Tracking
- Survey & Audit Completion
- Real-time Data Capture
- Photo & Signature Capture
- Exception Handling
- Rescheduling Visits
- Handling Out-of-Stock Scenarios
- Route Planning
- Suggested Orders
- Planogram Compliance
- Offline Mode
- Merchandising Execution
- Visit Checklists
3. Platform (10%)
- Consumer Goods Cloud Features
- Key Capabilities (Retail Execution- Order Management)
- Mobile App Configuration
- User & Permission Management
- Profiles- Permission Sets- Roles
- Field-Level Security
- Automation & Workflows
- Process Builder & Flows
- Approval Processes
- Retail Execution
- Permission Sets
- Field-Level Security (FLS)
- Process Automation
4. Visit Planning (6%)
- Route & Territory Planning
- Geographic Territory Assignment
- Frequency & Duration Settings
- Visit Objectives & KPIs
- Setting Visit Goals (Sales- Merchandising- Surveys)
- Performance Tracking
- Territory Planning
- Visit Frequency
- Key Performance Indicators (KPIs)
5. Integrations (6%)
- ERP & Order Management Integration
- SAP- Oracle- Other ERP Systems
- Order Synchronization
- Data Import/Export
- ETL Tools (MuleSoft- Informatica)
- Bulk API & Data Loader
- ERP Integration
- MuleSoft
- Bulk API
6. Analytics (6%)
- Reports & Dashboards
- Standard & Custom Reports
- Performance Dashboards
- Insights & AI (Einstein Analytics)
- Predictive Analytics for Sales & Visits
- Salesforce Reports
- Einstein Analytics
- Performance Dashboards