MS-220 Exam Information and Guideline
Troubleshooting Microsoft Exchange Online
Below are complete topics detail with latest syllabus and course outline, that will help you good knowledge about exam objectives and topics that you have to prepare. These contents are covered in questions and answers pool of exam.
Exam Specification:
- Exam Name: MS-220 Troubleshooting Microsoft Exchange Online
- Exam Code: MS-220
- Exam Duration: 150 minutes
- Exam Format: Multiple-choice and performance-based questions
- Passing Score: 700 out of 1000
Course Outline:
1. Introduction to Troubleshooting Microsoft Exchange Online
- Overview of Exchange Online
- Troubleshooting methodology and best practices
- Tools and resources for troubleshooting Exchange Online
2. Troubleshooting Exchange Online Connectivity Issues
- Identifying and resolving connectivity issues
- Troubleshooting client connectivity
- Diagnosing network connectivity problems
3. Troubleshooting Exchange Online Mail Flow Issues
- Diagnosing and resolving mail flow issues
- Investigating message delivery delays
- Troubleshooting spam and malware filtering
4. Troubleshooting Exchange Online Hybrid Deployments
- Troubleshooting hybrid configuration issues
- Investigating mail routing between on-premises and Exchange Online
- Resolving issues with hybrid mail flow and free/busy information
5. Troubleshooting Exchange Online Security and Compliance Issues
- Identifying and resolving security and compliance issues
- Investigating data loss prevention (DLP) policy violations
- Troubleshooting rights management (IRM) and eDiscovery
Exam Objectives:
1. Troubleshoot connectivity issues in Exchange Online, including client connectivity and network connectivity problems.
2. Troubleshoot mail flow issues in Exchange Online, such as message delivery delays and spam/malware filtering.
3. Troubleshoot hybrid deployments between on-premises Exchange and Exchange Online, including configuration issues and mail routing problems.
4. Troubleshoot security and compliance issues in Exchange Online, including DLP policy violations, IRM, and eDiscovery.
Exam Syllabus:
The exam syllabus covers the following topics (but is not limited to):
- Introduction to Troubleshooting Microsoft Exchange Online
- Troubleshooting Exchange Online Connectivity Issues
- Troubleshooting Exchange Online Mail Flow Issues
- Troubleshooting Exchange Online Hybrid Deployments
- Troubleshooting Exchange Online Security and Compliance Issues