PEGACPDC88V1 Exam Format | Course Contents | Outline | Syllabus | Objectives

PEGACPDC88V1 Exam Syllabus & Study Guide

Before you start practicing with our exam simulator, it is essential to understand the official PEGACPDC88V1 exam objectives. This course outline serves as your roadmap.

The information below reflects the 2026 syllabus defined by Pegasystems.

Below are complete topics detail with latest syllabus and course outline, that will help you good knowledge about exam objectives and topics that you have to prepare. These contents are covered in questions and answers pool of exam.

- Exam Name: Certified Pega Decisioning Consultant (PCDC) 88V1 - Exam Code: PEGACPDC88V1 - Exam Duration: 90 minutes - Exam Format: Multiple-choice questions Course Outline: Next-Best-Action concepts (10%) One-to-one customer engagement Optimize the customer value in the contact center Essentials of always-on outbound Define the starting population Actions and treatments (12%) Define and manage customer actions Present a single offer on the web Define an action for outbound Engagement policies (12%) Define customer engagement policies Create an engagement strategy Customer journeys Contact policy and volume constraints (13%) Avoid overexposure of actions Avoid overexposure of actions on outbound Limit action volume on outbound AI and Arbitration (8%) Action arbitration Action prioritization with AI Prioritize actions with business levers Channels (10%) Real-time containers Create a real-time container Send offer emails Share action details with third-party distributors Decision strategies (25%) Create and understand decision strategies Create engagement strategies using customer credit score Create eligibility rules using customer risk segments Business agility in 1:1 customer engagement (10%) Agility in a customer engagement project Change management process Building your business operations team Life cycle of a change request Change request types Launching a new offer on web Updating existing actions Implementing business changes using Revision Manager